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Used this app for months without issue. Worked fine, then like many other devs out there they locked certain things behind a paywall out of nowhere without notice or advising us.
The app stopped working, stopped collecting reviews and when i approached support their answer was to remove the app and reinstall.
Doing this then lost me access to the badge in bottom left hand corner, this was locked behind a paywall which previously was not for me as i joined them early on nor did they tell me this would happen. All in all just another horrific experience with developers that want you when they have no reviews but as soon as they can change to paid systems they do so without notice.
Also for some reason they have access to my google listings through their app and can control my google shopping prices listing etc. which we do not want. Something i was not aware of and google warn you before installing this app due to this. This was not the case when i first installed this.
Shopify should protect against devs like this. I hate how many of them act in total bad faith
To give you free access, I need the app to be installed, but you uninstalled it, so I couldn't change it to be free. I know this isn’t the norm in Shopify reviews, where developers are expected to always pretend that no matter what, we are wrong, and you are right, but I have to say: You had the app for more than a year for free. It sent almost 900 emails for your business, probably helping you gain some good reviews during that year, yet you never considered giving us a positive review. But as soon as something didn’t go your way, you gave us a one-star review without hesitation, fully aware of the damage it can cause.
It’s as if our app harmed you in some way when, in reality, all it did was help elevate your business. I asked you to reinstall because it looked like Shopify stopped sending webhooks for your store, and I thought reinstalling might help.
In any case, anyone who installs the app while it’s free will continue to have free access. If you reinstall it, send me an email, and I’ll set it to free for you.
P.S.
The app has access to Google Business but not to pricing. That’s a completely different API, so I suggest you check that.
This app its perfect for me, i spent time on other apps that charge me per views on this there is no limit just a fair monthly fee that can update any new feedback and also request by email new feedbacks from clients if you want .I had a small problem find out a setting and support fast respond on my emails and help me . I recement it :)
Ist gerade sehr einfach zum Installieren gewesen und... funktioniert!! :)
Great app, nice automation for emailing customer to get feedback.
This app is really great. It is helping get more traction with trusted reviews on our website. We are a small business, and every word or accolade helps !
The support is extremely responsive and helpful. Some changes I would make: I would love to be able to choose customers specifically to send email review requests to. My business makes all our products by hand and it would be nice to be able to time when the emails get sent out more accurately. So that I can email them once they have received my product.
Thank you for helping us improve our product with your review we will definitely work on it and add those features in future versions
Tolle App und erstklassiger Support! Great app and first class support!
Excellente application et support de première classe !
This app and the people behind it are fantastic. Great app; looking forward to great results. Very responsive and expert support.
I had a simple issue when installing & the customer service was quick, helpful & friendly. The plugin also looks great on my website.
Display perfectly on desktop and small devices. Show honest reviews and when you hover display the content directly from Google reviews.
