Rivo: Loyalty Program, Rewards

Great customer service! A special thank you to Keveny for the quick and patient help with the integration and setup. We moved our loyalty program to Rivo, imported our customers' points and connected it with Klaviyo, and support was there whenever we had questions. Clean, flexible app that fits our brand well. Highly recommended!

We've been enjoying Rivo and it's been a great tool for engaging and retaining customers. I did have a few issues with customer support initially, but the team reached out directly, addressed my concerns, and made everything right. I really appreciate their responsiveness and willingness to resolve the situation.

Keveny was super patient and helped us resolved a few complicated issues really fast. The overall experience with the Rivo team has been really amazing so far.

Pete assisted to answer my questions on the birthday point benefits. Great help and clarifications

Keveny was able to assist me with an issue regarding my "guest" customers, explaining why some were not in the tier of membership and others were. They were prompt in answering questions and replying to my outreach. Thanks!!

Pete was super helpful and resolved my issue!

Very happy with Rivo! The setup process was simple, and the team was extremely helpful with getting everything configured correctly. The app is easy to navigate and integrates smoothly with our store. Support has been quick, professional, and very responsive throughout the setup process.

Support is quick and they do a good job answering questions and problem solving.

It was easy to set up my loyalty and referral programs in the app. I faced some issues that were solved quickly and efficiently by the support team. Until now, I am very satisfied with the results.

Really great customer support experience overall. The team was responsive, helpful, and willing to take the time to clarify my questions around plan features and setup. Abbie in particular was very kind, professional, and solution-oriented throughout the conversation. I appreciated how thoughtful and understanding she was while helping me navigate everything. Definitely left feeling supported as a customer!