Rivo: Loyalty Program, Rewards

Refused to help me with excluding tiktok shop orders that have nothing to do with rewards. Salesman did not care about my business and offered zero help. Will be going back to Smile.io who personally assisted in removing our Tiktok shop orders from the monthly bill.

Didn't get it why user inter face got meme John Travolta, can't edit or using any more. I couldn't contact any supporter either.

Great customer service! A special thank you to Keveny for the quick and patient help with the integration and setup. We moved our loyalty program to Rivo, imported our customers' points and connected it with Klaviyo, and support was there whenever we had questions. Clean, flexible app that fits our brand well. Highly recommended!

The Rivo team is responsive and helpful when issues arise. It is sometimes difficult to get the "chat with support" option to work, but I find that emailing them directly is still effective. Overall, I think the app itself is fairly intuitive and easy to use, as well.

We've been enjoying Rivo and it's been a great tool for engaging and retaining customers. I did have a few issues with customer support initially, but the team reached out directly, addressed my concerns, and made everything right. I really appreciate their responsiveness and willingness to resolve the situation.

App is incredibly buggy and their support teams are misleading as is their options for how discounts are calculated. The "minimum cart value" redemption is reviewing the total for the specific discounted item in the cart, instead of the value of the ENTIRE cart as is logical. So if you want to allow a customer to redeem a free item, but only if their cart value is over a certain threshold, it calculates the threshold based on the total value for of the free item sku in the cart. What's worse is they promised a fix for weeks and then decided they didn't want to fix it.

La he desinstalado (como marcan las normas de Shopify) y siguen cobrándome. ¿Esto es una estafa?

Keveny was super patient and helped us resolved a few complicated issues really fast. The overall experience with the Rivo team has been really amazing so far.

Pete assisted to answer my questions on the birthday point benefits. Great help and clarifications

Keveny was able to assist me with an issue regarding my "guest" customers, explaining why some were not in the tier of membership and others were. They were prompt in answering questions and replying to my outreach. Thanks!!