Route ‑ Protection & Tracking
- Pricing
-
Free to install. Additional charges may apply.
- Popular with stores like yours
- Based in United States
- Rating
- 4.0 (376)
- Developer
- RouteApp LLC
Featured images gallery
Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more
From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
- Package protection that gives your customers peace of mind at checkout
- Returns management software with AI verification, exchanges, and POS support
- Cash back loyalty discounts on the next purchase to bring customers back
- Order tracking to extend customer lifetime value and keep customers 10x engaged
- Instant claims resolution that saves time, support costs & customer frustration
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Flow
Categories
Return options
Pricing
Choose the plan that best fits your business.
External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more
Free
Free to install
Additional charges may apply. Please visit route.com/pricing to learn more.
All charges are billed in USD. See all pricing options
Reviews (376)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to install and set up, even for complex or multi-store operations. It reduces support workload by handling most lost, stolen, and damaged shipment claims, often saving significant shipping costs. Many report higher conversion rates and customer trust, especially on high-ticket orders. Returns tools are praised as modern and flexible, and support is described as fast, proactive, and highly hands-on.
I've worked with Route and their team on multiple stores, and the setup process is always smooth, seamless, and easy! The support team does an incredible job with troubleshooting, answering questions, and last-minute requests when they pop up. The app and dashboard itself is also very easy to use and navigate.
This service and the team behind have provided a seamless intregration into our ecom flow and are always quick to help as well if we have questions. Route is a great addition to any company working to streamline order protection and returns/exchanges to be more handsoff without lowering customer experience.
We’ve had a wonderful experience working with Route. The platform is user-friendly, and the support we’ve received has been exceptional. Justin Boyce has been especially helpful throughout the process—he is knowledgeable, responsive, patient, and always takes the time to answer our questions thoroughly. His support has made the implementation and testing process seamless. We truly appreciate Justin and the entire Route team and would highly recommend them!
Support
App support provided by RouteApp LLC.
Resources
Developer
Launched
January 17, 2019
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