Route to Ship: Made to Order

We ran our production on spreadsheets for years — this replaced all of them.

We make personalized jewelry, and every order goes through multiple stations — design, engraving, assembly, dispatch — with over a dozen people on the floor. Before Route to Ship it was shared spreadsheets and shouting across the room. Now every person sees their own queue, and I can see the whole floor at a glance: what's waiting, what's stuck, and who has it.

Two things won us over. Our customers now get automatic updates when production actually starts on their order — those questions to our inbox basically stopped. And when a piece comes back wrong, flagging it for the line manager takes one tap instead of a WhatsApp thread.

It's a young app and you can tell the developer is actively building — we've asked for things and seen them appear. If your orders go through more than one pair of hands before shipping, this is made for you.