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Highly recomend, great add on for your customers. Akshara from Route is a pleasure to work with :)
Hi there,
Thank you so much for taking the time to share your positive experience! We are so glad to hear that using Route has been beneficial for your customers, and that you've enjoyed working with one of our fantastic Account Executives, Akshara.
If you would like to submit any other feedback or have other questions please feel free to utilize our Help Center here: https://help.route.com/hc/en-us.
Have a great day,
Skylar, Customer Service
AMAZING! Packages are always protected and my cs manager is always working to find us better rates.
Hello there!
Thank you so much for your kind words. We appreciate you taking the time to write out a review. It makes us happy to hear you have had a great experience using Route.
If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, customer service
The app is a convenient solution for carrier mishaps which saves us and our customers time and money.
Hi there,
Thanks for the review! We are happy to hear you have had a good experience using Route. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, customer service
Great app! Easy to work with and customers love it. They have been personable with any issue experienced
Great app. My customers have had no complaints so far and it seems fairly easy to add and use if necessary.
Works excellent and helps customers feel safer when purchasing from our store. I would highly recommend them.
App works great and their team is awesome for customer service. Ahseanté was very informative and a huge help.
Hi there,
Thank you so much for sharing your feedback! We are so happy to hear that you’ve enjoyed our Customer Support team and also working with Ahseante. We love having him, as well!
If you are ever in need of more support, always feel free to reach out to merchantsupport@route.com and we’ll be happy to help!
Happiest of Holidays,
Holly, Customer Support
So far so good! The team was flexible addressing some of our specific concerns as well. That was nice to see!
Hi there,
Thank you for your review! We are so glad to help and we look forward to continuing that support for you and your team!
Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help.
Have a wonderful day,
Leea, Customer Service
Route Has Been AWESOME
Easy to work with, save a lot of trouble for us.
Can't think of any reason not to use it.
Hi there,
We are so thrilled that you’re loving Route! We’re equally as excited to be partnering with you and hope your customers are enjoying the extra peace of mind Route provides.
Should you need any assistance or have any questions, please feel free to reach out at merchantsupport@route.com at any time. We're always here to help!
Happiest of Holidays,
Holly, Customer Support
I'm very happy with the quick responses I get from our account rep when I have questions or issues with a claim.
Hi there,
Thank you so much for your review and invaluable feedback. We feel quite lucky to work with merchants such as yourself, and we are always looking for areas to improve.
Regarding the 100% coverage statement in our Customer Marketing Kit, we do adhere to the following protection parameters: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies. However, should you and your team notice any policies that are causing consistently unhappy customers or general business practice incompatibility, our team is always happy to look into merchant-specific solutions.
Again, thank you for this wonderful review and feedback. We look forward to continuing our partnership! Should you run into any questions, feel free to reach out to our team at merchantsupport@route.com. I have notified them of your review, and we will be on the lookout for any future communications!
Hope you had a safe holiday season,
Jordan, Customer Service
