Route ‑ Protection & Tracking

We've been working with Route for quite some time now, and the experience has been exceptional from the start. The integration process across all of our stores was seamless, making implementation easy and efficient.

Our account representative, John, is incredibly responsive, proactive, and always available when we need support. Justin and Emily have also been fantastic partners in helping us implement and optimize the returns feature.

What truly sets Route apart is their outstanding team. Everyone we've worked with has been knowledgeable, professional, and genuinely invested in our success. I highly recommend Route to any business looking for reliable package protection, a smooth customer experience, and top-tier account management. They've been an invaluable partner for our team.

We've been working with Route for package protection and returns for several months. The onboarding and integration process was seamless, their team is hands-on and responsive, and they're quick to make backend updates when needed. The claims resolution process is straightforward and easy for customers to navigate.

After running into challenges with another returns provider, we knew we needed a solution that could be implemented quickly and with minimal disruption to our customers and operations. Route Returns made that transition incredibly easy.

From onboarding through implementation, the Route team was responsive, knowledgeable, and proactive in helping us get up and running. The platform integrated seamlessly and allowed us to launch a modern, customer-friendly returns experience without the headaches we anticipated from switching providers.

A special shout-out to Justin Boyce, who was instrumental throughout the process. Justin was highly engaged, quick to answer questions, and helped ensure the transition stayed on track from start to finish.

We're excited about the partnership and look forward to continuing to grow with Route Returns.

— H2Tab Team

Route has been a lifesaver for The Protein Bakery. As a small business shipping both wholesale and retail orders across the country, issues occasionally happen in transit. Route makes the resolution process simple and stress-free for our customers while saving our team countless hours. It’s one of the best investments we’ve made to improve the shipping experience and keep our customers happy.

My team and I had such a great experience with Route (specifically from Laura, Kevin, and Cruz)! From our first meetings with them, to maintaining the app- they have been so helpful and knowledgable. We initially reached out to Route for Package Protection, and then soon after also started using Route Returns. The implementation process was so seamless. Anytime my team and I had questions, they were so quick to get us taken cared of. They have the best team and we're very happy to we started working with them! We also love how easy their platform is to navigate through!

Customer service is responsive and helpful with claims. I think it's worthwhile to offer the product to customers in case things go wrong with their order.

Best insurance app on the market!

I've tried several other insurance apps, and most of them were frustrating to deal with. They usually require a lot of paperwork and documentation to prove every claim, which often annoyed my customers and created unnecessary delays!

Route is completely different(been using it for 2 years now) The claims process is fast, simple, and very user-friendly. Everything is streamlined, making it much easier for both merchants and customers. My customers have had a much better experience with Route, and thanks to it, we got less losses.

I highly recommend Route to anyone looking for a reliable shipping protection solution. I've already recommended it to many of my friends, and they've had great experiences as well.

Route has been a fantastic service for our business and we appreciate the hard work their team has put in to understand our business needs. Jordyn and Emily been great to work with so far and we look forward to working with them even more in the future.

We've had a great experience with Route. The team is incredibly supportive and made the onboarding process seamless from start to finish. They're always responsive, knowledgeable, and available to help with any platform questions or changes that come up. It's been a pleasure working with a team that's so invested in our success.

Jordyn Wattles our CSM is amazing. Every detail with fast responses, we are very happy with route !!

Glenn, ALL FRESH SEAFOOD