TL: Free Gift BOGO & Upsell
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Recensies (552)
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We struggled to implement a specific set of rules, and reached out to their support team for assistance. Considering the time difference, their response was always very prompt and informative. I dealt with Jocelyn, who was very attentive and communicated seamlessly.
Our issue was referred to their Dev team for additional support and resolved within 2 days.
Friendly, attentive and efficient service from these guys with a simple to use app. Thanks again Jocelyn!
We have been using the app for some time now and it is truly a game changer for us. It works seamlessly with our theme and it has help to drive up sales. We have so far used the Free Gift feature and the Volume discount feature and we are very satisfied with the results. Needless to say that it offers more functionalities which we will gradually incorporate into our store,
The support is excellent from all aspects, Jocelyn was quick to respond and solved some minor issues we had in no time.
I would certainly recommend this app as one of the best investments you can make for your store.
I had a great experience working with their customer service. They were very responsive and helpful!
The app is great in that it will allow us to run some offers we hadn't been able to do in the past. Very excited to put it to use.
Using this app until now, we have encountered 2 bugs which has been fixed in past 2 months, and one could make us lose $600. Although it's a free app, it has a sign "Built for Shopify", that's why we trusted it, now i cannot anymore, they need to make it better.
Hi,
This is Linh from Salepify Team,
I just wanted to reach out to you personally and let you know that i've taken a fresh look at the issue you mentioned in your review. My team has confirmed that the problem has been resolved on your store, and we're confident that everything is now working smoothly.
However, I'd love to connect with you one more time to make sure you're completely satisfied with our app's performance. If you're still experiencing any issues, please don't hesitate to let me know. We're committed to regaining your trust and making sure your review accurately reflects the great service you deserve from us.
Thank you for your patience and understanding. We appreciate your business and look forward to hearing back from you soon.
The app has exceeded our expectations. It is extremely user-friendly and easy to install. Your customer service live chat team is exceptional, promptly resolving any troubleshooting I encountered in a professional and helpful manner. Jocelyn from your team has been great. It would be beneficial to have tutorials on the various features available on your app. Overall, I would highly recommend the app to others.
Die App hat noch ihre kleinen Anfangsfehler, aber das ist kein großes Problem, der Support hilft schnell und kann die Fehler gut beheben. Unser Umsatz ist definitiv durch diese App gestiegen!
The free gift app works perfectly. Took me 10 minutes to set up my first Buy X get Y free promotion, including all the editing text to the way I want it.
Had one little problem when setting it up, but Tuan soon helped me sort it out.
UPDATE
Was shocked to see that I've been charged $15 each for July and August for an app that was free (not free trial, but FREE) when I installed it on 12 June.
Considering it won't let me set up more than one buy X get Y free and also doesn't let you stack discounts, it's not actually adding anything that's not available anywhere else.
$15 a month? You're welcome to it, spend it wisely.
Hi Bear's Vapes,
This is Salepify team.
We have received your feedback expressing dissatisfaction with our subscription service and some of the features we offer. We deeply value your input and would like to connect with you to address any concerns you may have:
1. Subscription Issue
When you initially installed our app in June, it was indeed available for free, with no charges applied. However, in July, we introduced a subscription plan for all app users. Our team had sent out notifications regarding the new pricing plan to all customers before the subscription launched.
We noticed that you uninstalled our app on July 14 and installed it again right after that, then activated our pricing plan. This is the reason why your store was applied to the new pricing plan and charged for the July and August usage like other stores meeting the subscription conditions.
2. App Features
We are eager to hear more about your specific needs when using the app's features. Since you first started using the app, we have made many improvements to our app, and it has fully addressed the issues you mentioned, such as stack discounts.
Additionally, Salepify offers many other features, and you are more than welcome to return and experience them with us. Please let us know if you need any support, we want to ensure that you have a seamless experience with our app.
This app is fantastic—easy to use, incredibly powerful, and it looks great on any Shopify theme. The support team is very responsive and helpful; they quickly resolved a few issues we had with the Upsell Cart on our theme.
We just recently tried this app and it's been a great addition to our store. Their customer support team is super helpful and responsive, always ready to assist with any questions or issues we have. While we are still exploring all the features the app offers, we can already see its positive impact on our business.
One area for improvement would be adding a reporting feature to track who has taken the offer and who hasn't to track the performance of this app. Overall, we're very satisfied with the app and the support we've received.
Thank you so much for your wonderful review! We're thrilled to hear that Salepify has been a valuable addition to your store and that you've had a positive experience with our customer support team.
We appreciate your suggestion regarding the reporting feature, and we're excited to let you know that we are actively working on implementing Analytics for Free Gift tracking. This feature will be available in our app soon.
Thank you again for your feedback and support!
Great app and support. You are on the right track, a few more features and it will get better and better!
UPDATE
Free when installed, but not anymore. And a branding with a link was added later...
