TL: Free Gifts BOGO & Upsell
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The free gift app works perfectly. Took me 10 minutes to set up my first Buy X get Y free promotion, including all the editing text to the way I want it.
Had one little problem when setting it up, but Tuan soon helped me sort it out.
UPDATE
Was shocked to see that I've been charged $15 each for July and August for an app that was free (not free trial, but FREE) when I installed it on 12 June.
Considering it won't let me set up more than one buy X get Y free and also doesn't let you stack discounts, it's not actually adding anything that's not available anywhere else.
$15 a month? You're welcome to it, spend it wisely.
Hi Bear's Vapes,
This is Salepify team.
We have received your feedback expressing dissatisfaction with our subscription service and some of the features we offer. We deeply value your input and would like to connect with you to address any concerns you may have:
1. Subscription Issue
When you initially installed our app in June, it was indeed available for free, with no charges applied. However, in July, we introduced a subscription plan for all app users. Our team had sent out notifications regarding the new pricing plan to all customers before the subscription launched.
We noticed that you uninstalled our app on July 14 and installed it again right after that, then activated our pricing plan. This is the reason why your store was applied to the new pricing plan and charged for the July and August usage like other stores meeting the subscription conditions.
2. App Features
We are eager to hear more about your specific needs when using the app's features. Since you first started using the app, we have made many improvements to our app, and it has fully addressed the issues you mentioned, such as stack discounts.
Additionally, Salepify offers many other features, and you are more than welcome to return and experience them with us. Please let us know if you need any support, we want to ensure that you have a seamless experience with our app.
This app is fantastic—easy to use, incredibly powerful, and it looks great on any Shopify theme. The support team is very responsive and helpful; they quickly resolved a few issues we had with the Upsell Cart on our theme.
We just recently tried this app and it's been a great addition to our store. Their customer support team is super helpful and responsive, always ready to assist with any questions or issues we have. While we are still exploring all the features the app offers, we can already see its positive impact on our business.
One area for improvement would be adding a reporting feature to track who has taken the offer and who hasn't to track the performance of this app. Overall, we're very satisfied with the app and the support we've received.
Thank you so much for your wonderful review! We're thrilled to hear that Salepify has been a valuable addition to your store and that you've had a positive experience with our customer support team.
We appreciate your suggestion regarding the reporting feature, and we're excited to let you know that we are actively working on implementing Analytics for Free Gift tracking. This feature will be available in our app soon.
Thank you again for your feedback and support!
Great app and support. You are on the right track, a few more features and it will get better and better!
UPDATE
Free when installed, but not anymore. And a branding with a link was added later...
I do really like this free app. It's easy to understand and I like that I can customize to my brand colors and aesthetic. I will update this review later with 5 stars if the few things I am seeing wrong with it get better.
1: After you make a free gift or other cart/item rule it is difficult to figure out where to go to edit or view the one/s you made. Make this easier to see. Maybe add a message on the main app page that says to look at the tiny list at the bottom left, lol.
2: On the cart (spend x) tiers there should be an option that only qualifies the order if it has a certain product or product from a certain collection in it. I sell silicone molds but also sell many other things. my $25+ and $35+ gifts are only for customers with at least one silicone mold in their cart.
3: The free gift isn't showing in cart. I've played around with the options and nothing seems to make it show up in their cart.
4: Is there a way to make the confetti limit to only happening once? I can imagine it's probably very distracting to go back and look at more products and the confetti is bursting every time they're on an included product page.
Hello Kawaii Molds By Kawaii Tomodachii,
I am Linh, co-founder of Salepify.
Thank you very much for your feedback. To help clarify these issues for you, we have provided the following responses:
1. We've categorized the rules by feature, and each page will only display the rules you've created for that specific feature. So, if you want to view the rule you just created, click on the navigation bar on the left corresponding to the feature you want to see. Then, in descending order, you'll find the newest rule to the oldest, based on when you created them.
But your suggestion about displaying it on the homepage is also a great one. We'll discuss it further and implementing a new update to the app based on your suggestion.
2. This is also a feature in our development plan, but due to several other features requiring updates, we need some time to start developing this feature. We will do our best to bring it for you to use as soon as possible. We apologize for any inconvenience this may cause you.
3. This might be an error while our app is running on your store. I will send you a detailed email to investigate and fix this issue for you.
4. If you don't want the confetti to be displayed, we've added an option in the app that allows you to turn off this animation. You can find this option under Free Gift > Edit Rule > Display Settings. And if you have any additional questions or would like a more specific display feature, please feel free to contact us. We'd be happy to assist you.
Once again, we sincerely appreciate your valuable and insightful review. We hope to connect with you to address all the issues we are encountering.
Best regard,
Linh from Tek Labs
Super ! En plus, le support client est très réactif !
Fijne app met een heel behulpzame helpdesk! Ik ben geholpen door Mia en mijn vragen zijn binnen no-time heel goed beantwoord.
Carmine and the team helped me out quickly and efficiently with a slight issue that I was having with the overlapping on my website. They fixed the issue and it looks perfect on my store. Thank you so much for the creation of this app as I had been looking for something like this for a while.
Mia has been incredible at helping me troubleshoot my questions and issues I was having. The devs team even got involved to troubleshoot something they really didn't have to do, but chose to do. Now that's customer service! highly recommend using this app!
one of the best plugin. activaly using this
