Reviews (28)
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I would like to thank Yury for always being there and assisting with anything that I need for support. Yury responds very quickly and on time. I would definitely recommend Sales Reps to anyone that works with commission. Thank you for all your support!
Thank you so much for the kind words and for taking the time to leave us a review! I'm always happy to help, and I really appreciate your trust in SalesReps.io. It means a lot to know that our support has been useful to you. Thank you for recommending us!
I emailed support yesterday, and never have heard back from them. I finally figured out the issue on my own.
Not really happy with the customer service.
Stephen Ashcraft
We’re sorry to hear you weren’t happy with the support experience. We did reply to the iCloud email address you used to contact us with instructions to resolve the login issue. You then created a new account using your store email, which gave you admin access to the app and resolved the issue.
We’re glad you were able to get back into your account, and we’re sorry if our response wasn't received or wasn't clear.
The app itself is great for calculating commission on paid orders. Looked all over for one that would calculate on subtotal and allow to mark from accounting when paid. However, there is no customer service. Initially there was, and now for weeks we cannot get a response. Wondering if they sold the app or if new ownership will provide because has the potential to be great!
Sorry about your experience—we recently had a technical issue that affected incoming support emails, which caused delays in our responses. This has now been resolved.
Our in-app chat is handled by AI, and if something can’t be resolved there, it directs messages to our support email support@salesreps.io. We also review chat transcripts, including missed conversations.
We’ve been responding and also attempted to reach you, but it seems we may have missed each other.
We’re actively supporting the app and are here to help—please feel free to reach out again so we can assist you properly.
I like how practical the app is and how it gets quicker to calculate commissions. The only issue with the app is that sometimes I delete a person from a Sales Representative and it appears again in the report. I hope it gets fixed soon.
Thank you for sharing your feedback. We're glad to hear that you find our app practical and it aids you in quicker commission calculations. However, we're sorry to learn about the issue you're encountering with deleted Sales Representatives reappearing in your reports.
We've sent you an email to gather more information about this concern. Could you please check your inbox and provide us with more details, so that our technical team can investigate this matter further? We understand this might be inconvenient and appreciate your patience as we work to resolve this issue as soon as we hear back from you.
Good support, and good perspective to help my business!! I just started with the app and everything is doing good
(update 2021) For over 5 years of use, we are blown away at the simplicity yet effectiveness of this app, as we could not find a single app that can do what this does. NONE. This is the ONLY app that we have found that fully integrates an omni-channel commission manager for your sales associates, and you can have your associates use everything from discount codes, drop-down sales associate choosing at checkout, associate code entered by the customer, and so much more. Also, if you need custom coding done to truly make sure the app and all its features work on your website, the team and especially Yury have been absolutely AMAZING at adding any and all coding to our backend design. We are so grateful to have this app, could not have our sales team without it! (from 2018) So far I have been very pleased with the app. It has a TON of features for a very affordable price. Yury is great at customer service and promptly responds to any questions, and takes suggestions for app development. I also want to list my development suggestions here so the public may also gain good info, here is what I believe this app should also develop: -Multiple or tiered commission for the same associate (to help separate retail vs wholesale orders for same associate) Keep it up guys, thank you for finally having an affordable and all-in-one package interface for my business!
Great communication and service! We had an issue with commissions not being tracked via discount code and Yury was able to not only diagnose the problem, but had a patch within 24 hours!
Great Team and responds instantly!
This app is the solution to all of our information and reporting needs! I worked with Shopify Support for weeks and none of the many support staff I spoke with offered any solution, just expensive mis-information and suggestions of apps that didn't solve the problem. Thankfully, I found this app and problems solved! Shopify Support was not knowledgeable of the apps available right there in the Shopify App Store. Their lack of knowledge caused me weeks of frustration and Shopify was about to lose a customer had I not discovered this app.
This commissions app is extremely confusing, very buggy and customer support is never available during the day here in the U.S., and when they finally are available at night time, they don't respond. The reports are extremely difficult to understand and when I export them there are lots of duplicate orders shown, and not assigned to the correct rep even though I've setup the tags for the rep on both the customer and orders. I've spent hours trying to figure this thing out with no help. Not a good app at all.
Thank you for sharing your feedback on our sales commission tracking tool. We are sorry to hear that you have had a negative experience with our app and customer support.
Regarding customer support, we understand that it can be frustrating when we are not available during the day in the U.S. We strive to respond to all inquiries as quickly as possible, and we are continuously working to improve our support availability.
As for the reports, we understand that they may be difficult to understand at first. However, we try to provide as much information as possible to help you make informed decisions about your sales commissions.
Regarding the CSV format, we understand that it may be different from what you are used to. However, it is a standard format for exporting data and can be easily imported into other tools for further analysis. If you have any specific concerns about the CSV format or the data it contains, please let us know and we will do our best to assist you.
Thank you again for your feedback. We appreciate your business and are committed to making our tool even better for our customers.
This app was exactly what I was looking for and there support team is outstanding! I have had a couple of bumps using it and there are some features I needed them to add. They are always quick to respond and are developing many features that I need in the coming weeks and months. Great app and great team! Thanks guys
