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Our experience with other package protection options left us hesitant to try again. Lack of support, poor customer opt-in, and tedious claim processes made the idea of package protection more of a headache than a help. SavedBy has changed all of that.
The onboarding process was simple and required minimal effort from our team. Customer claims have been a breeze to process and the SavedBy team is super supportive - making themselves available for any questions, at any time. Overall, we are extremely happy with the service.
We’ve had a great experience with SavedBy! Onboarding and implementation were seamless, and the SavedBy team is incredibly easy to work with. They’re always willing to help when needed and have gone above and beyond for us. The platform works with our subscription app, and we’ve had no issues for our team or our customers. We highly recommend SavedBy!
Top notch partners with a great overall platform.
Installation was painless - the customer experience is phenomenal.
We're even integrated with our CX Ops team and SavedBy in a slack channel to dramatically improve resolution time on more complex issues.
Overall I'm super impressed with the partnership.
This is our third package protection app that we have tried and so far we are loving the experience! White glove implementation, prompt customer service, works perfectly with our subscription app... no issues for us or our customers. We highly recommend SavedBy!
Fantastic - a very can do attitude who want to help and do their best for the client to get the most out of their service, which is not always common in b2b businesses! Highly recommend :)
The team at SavedBy are a great group of folks to work with and their service is outstanding!
Exceptional customer service! They’re always available when I need help looking into an issue and are quick to help get customer orders resolved. Highly recommend!
Saveby has been a great add-on to our customer experience. Not only does it save our customer service team time, but the team is also incredibly responsive and helpful!
SavedBy has been a great partner for us — their team is incredibly responsive and always quick to jump in when we need help. It's clear they genuinely care about our success, not just the software.
Can't recommend the SavedBy team more. They're so friendly and responsive and have been amazing to work with. App is easy to use and has made insurance for our shoppers a breeze!