SavedBy Package Protection

We literally moved this store over to Shopify so we could run SavedBy on it. That is how much we trust them. We have used SavedBy on our other brand for a while, and the difference is simple: when a carrier loses, damages or misdelivers a package, the customer files a claim, SavedBy reorders or refunds out of their own wallet, and we keep the revenue and the customer. Our support inbox got quieter the week it went live. Onboarding on the new store was fast and personal. Alex and Greg walked us from install to live in days, sent checkout screenshots for approval before anything went public, and answered every question the same day. Package protection at checkout also reads as confidence to the buyer, which helps conversion. If you ship physical products, this is the one app I would install first.

SavedBy Support has truly exceeded my expectations. They are attentive, flexible, and an absolute pleasure to work with. The collaboration has been outstanding from day one. I have nothing but good things to say about both the platform and the team. The platform is easy to understand and use, onboarding was thorough, they have helped us guide our customers through the claims process. The entire experience has been smooth and seamless.
Implementation was a breeze, and I love how customizable SavedBy is to meet the specific needs of our organization. Their support team is fast, friendly, attentive, and genuinely great to work with. The customer experience is phenomenal, and installation was completely painless. Being able to reach them on Slack is the best! Overall, I’m incredibly impressed with SavedBy, the platform, and most importantly, the partnership. They are truly a top-notch partner, and I highly recommend them!

We have worked with SavedBy for years now. They are very flexible and accommodating to our needs. This was a refreshing change after working with some of their competitors. They give us full ownership over the experience, which is critical for our brand. They've alleviated the workload for our customer service team as well, which has been great. Overall a great working relationship with the SavedBy team and would recommend.