Seal Subscriptions App
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Honestly 10000X better than Recharge or loop... FOR A FRACTION of the price. I've moved all my store subscription programs to them because of the simplicity... And I love that I can see the subscription calendar with LTV. These guys know their stuff and I will be a customer for life.
Horrible customer service, if you can call it that. It takes 24+ hours because they are in the UK and I'm in the US, for one. They have no one else offering help if not in UK hours. The general reply is that there is a video to figure it out, or it's Shopify's fault, and it doesn't do that. There is no willingness to help figure anything out, and the attitude is horrible. They do not serve the customer. It turns out it's not Shopify's fault - it's actually Seal's that doesn't work like they said it would. Don't bother. The price is pretty, but that's about it.
Hi,
We’ve replied to each of your emails as quickly as possible, usually within a few hours, and almost always within 12 hours. While our goal is to respond to all inquiries within 24 hours, we typically reply much sooner. You’re absolutely right that we’re based in Europe, and we’re continuously working to improve our response times. In fact, we’re currently exploring options to expand our support team to the U.S. to make the experience even better.
We’re sorry to hear that the app didn’t work as expected. From what I see, the problem was with how your invoicing app displays the subscription info on your packing slips.
We have sent you an email about this, as we would love to learn more about what your packing slip app shared about this issue, so we can resolve this for you :)
We look forward to your reply to our email and appreciate your patience and understanding :)
Best Regards,
Seal Subscriptions app team
We switched from ReCharge over to Seal a couple of years ago without any trouble. It's much less expensive, the support team is quick, knowledgeable, and they have actual humans look into your issues. Shout out to Nathan for top notch customer service.
Thank you so much for this great review :) We are incredibly happy to hear that you like the app and that Nathan helped you out :)
Working with you is a pleasure :)
Best regards,
Seal Subscriptions app team
Such a great subscription app, easy to use and just what we need. It would be amazing if we could have the option for our customers to select from set frequencies (which is why it's a 4 star rather than 5), but it's still great. Thanks.
Thank you for your review. Your customers actually do have an option to select the desired frequency :) You configure the options in the subscription rules and your customers can then select the desired option in the subscription widget AND in the customer portal.
If you need any help with this, then please send us an email to support@sealsubscriptions.com
Best Regards,
Seal Subscriptions app team
I needed to set up specific schedule for my subscriptions. Other apps either did not have the functionality or were too expensive. Seal Subscriptions offers many features at a great price. Fantastic technical support as well! They were able to add custom CSS for the widget. Hight recommend.
Super fast responsive customer service. I'm trying out the free version currently and it does have very few limitations that I can work around with, but the service is really excellent. They even help with a lot of coding and individual adaptations. Very satisfied so far!
Great app, to the point. But missing the option to set subscription rules different for each product variant, from the same product. Their Ai bot says this is a feature, but their team say this is not a feature yet, so it's a bit confusing for me.
Great app! Allows us to offer subscriptions to our customers and customize as we would like. Very good customer service, normally replies in less than a a day. While the basic version doesn't have a cost, to access many of the added features (some of which we needed) there is a cost.
This app has been great for allowing our partners to support us on a regular basis with their purchases and not have to run out of our products or keep track of when to place an order. The versatility is excellent, and the staff has been easy to contact and quick to respond.
We're excited to step up the promotion of our new subscription service.
Very good subscription app, with lots of important features:
- Customer portal with a lot of options
- Multi product support
- Multilanguage
- Easy migration
Support is very responsive. Would really recommend this app.
