Seal Subscriptions App

Seal Subscriptions App

Anmeldelser (3.153)

Samlet bedømmelse
4,9
Antal pr. bedømmelsesniveau
  • 93 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 1 % af bedømmelserne er på 1 stjerner
19. juli 2024

We have found Seal Subscriptions to be a feature-rich app that supports most standard subscription functionalities, along with additional thoughtful features that simplify backend operations. The dynamic customer and order tag management is particularly useful. Since implementing Seal Subscriptions, we have observed a positive increase in sales conversions.

We look forward to the addition of crucial features, such as inventory location-based tracking (to accurately skip renewal orders with out-of-stock items) and the ability to exclude certain products from subscriptions or one-time purchases. Enhanced handling of initial subscription orders, ensuring no first-order-specific data carries over to subsequent renewals, would also be beneficial.

The support team at Seal Subscriptions is top-notch, responsive, thoughtful, and very helpful. We highly recommend Seal Subscriptions to Shopify merchants seeking a sophisticated and stable product subscription solution.

Whiskers N Paws
SAR Hongkong
6 måneder bruger appen
Seal Subscriptions svarede 25. juli 2024

Wow, thank you so much for this amazing review :) We are incredibly happy to hear that the Seal Subscriptions app has helped you increase sales conversions. This is great!

And thank you for all the ideas for new features. We have added them all to our feature requests list and are checking all of them in addition to the features you requested during your conversation with our support team :)

Again, thank you so much for this great review :)
Seal Subscriptions app team

11. juli 2024

I tried out 5-6 different subscription apps for our coffee store. Seal was the most flexible, well thought trough app. Especially their customer service is quick and very helpful even if you have specific requirements they help you to find a solution. And they are always open to roll out new features based on your inputs if it's something useful for all customers. Can recommend 100%.

Adrianos Coffee
Schweiz
10 måneder bruger appen
Seal Subscriptions svarede 18. juli 2024

Wow, thank you so much for this great review :) We are incredibly happy to hear that you like the app and that we were able to help you :)

Best Regards,
Seal Subscriptions app team

1. juli 2024

So far so good! The app is pretty easy to use, liking the options for customers, the incentive to not cancel in order to receive the next level of savings. Goal is to have at least 1000 subscribers to create sustained income flow to the company without relying on new customers.

Herbalaria
USA
4 måneder bruger appen
1. juli 2024

The Seal Subscriptions App is the best all-around subscription app on Shopify. The app's functionality is both nimble and robust, their service is excellent, and they don't charge a transaction fee like most other subscription applications, which only eats into your profits. Nathan, Marko, and the rest of the support team are rock stars and always there for you. Look no further!

Wonder Waves Coffee
USA
3 måneder bruger appen
27. juni 2024

Great customer support! We were able to migrate in over 600 subscriptions from Wordpress without it being too painful. The automatic payments stayed in tact as well, which was a concern of ours. This app is great!

Willow Winters Publishing LLC
USA
15 dage bruger appen
Redigeret 13. februar 2025

Great app and great service. Helped fix a problem with the product automations for new products. Very kind with quick solutions. We've been using this app for some time and it significantly increased our sales and retention of our customer base. Thank you!

JungKwanJang
USA
Mere end 2 år bruger appen
Redigeret 10. juli 2025

Update: I am downgrading my review to one star as this still hasn't been fixed.

Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it.

This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience.

In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.

Positive Science People
Storbritannien
Mere end 3 år bruger appen
Seal Subscriptions svarede 25. juni 2024

Update 2025-07-14:

We have sent you another email about this, as we would love to help you resolve that.
We originally contacted you over the phone and you directed us to a specific person within your company. We sent an email to this person on 25th of June, but we never heard back from said person.
We have now sent an email to you again, as we would love to resolve this for you.
Can you please check your inbox for an email from support@sealsubscriptions.com and get back to us so we can resolve this?

Update 2024-06-27:

It seems that we can't get a hold of you. The issue you mentioned occasionally happens in ShopPay, with the ShopPay payment method when the customer removes their credit card from their ShopPay account, which is why the subscription can't be renewed after the card is removed. Unfortunately, the issue happens at ShopPay and not at our side and we can't control ShopPay's systems and their code. However, we have notified Shopify Support about this issue and we have a ticket open with Shopify Support. If you can get back to us, we can add your case to the ticket, so Shopify can try to resolve it as soon as possible.

Overall, if anyone else is experiencing this issue, please contact us at support@sealsubscriptions.com.

Original reply:

Hi, We are trying to contact you about this issue over the email and phone so we can help you out with this. Can you please reply to our email sent from support@sealsubscriptions.com so we can check what exactly is going on there and resolve the issue for you?

Thank you,
Seal Subscriptions app team

21. juni 2024

Great app and customer service. Any queries we had were answered almost immediately.

Brilliant features, easy setup and smooth integration with Shopify. We would recommend Seal to any business thinking about selling subscriptions. The 'Built for Shopify' filter on the Shopify store helped us to trust and decide to go with Seal Subscriptions.

BRFonline
Storbritannien
4 måneder bruger appen
Seal Subscriptions svarede 28. juni 2024

Thank you so much for this great review :)
We are working hard to make the app great and keep up it's quality.

Best Regards,
Seal Subscriptions app team

18. juni 2024

We have been using the Seal Subscriptions app for over a year now and are extremely satisfied with it. The support team is incredibly quick to respond and always friendly. The app itself is user-friendly and has significantly improved our subscription management. Highly recommended!

Mathias, Lifeseeds

Lifeseeds
Sverige
Mere end et år bruger appen
18. juni 2024

So far, and I have only set up 2 subscriptions -it is going smoothly. The videos are extremely helpful and we got it going very quickly. Out customers had a smooth transition and there have been no complaints (unlike with the other subscription service we used). Thank you!

Threaded Lines
USA
18 dage bruger appen