Seal Subscriptions App
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Support is very slow and unhelpful. You can only reach them by email, and they take days to respond with small, uncoordinated steps. Critical issues can take over 4 days to resolve, if they get resolved at all.
Hi,
Apologies if your experience with our support team hasn't been perfect.
If an issue is happening on our side, then our team usually resolves these issues in up to 24 hours or even earlier over work days.
In your case, you sent an email to us on a Friday afternoon and one of our support agents recognized the urgency of your issue and replied to you as soon as possible on a Saturday, even though most of our team is out of office over the weekend.
He requested more info about the issue and when you sent us an email with more info on Monday, he immediately recognized that the issue wasn't happening on our side, but instead was happening in the integration between Shopify and Stripe.
Due to the issue not happening on our side, he immediately asked you to contact Shopify Support about this, which you also did and then, the issue was resolved by Shopify a day or two later :)
Having said that, we are happy to have you as a customer and are looking forward to helping you run your business through our platform :)
Best Regards,
Seal Subscriptions app team
Great app, support is phenomenal. I sent an email to their team and almost instantly they fixed the issue for me, instead of giving instructions on doing it myself. The issue I had was how to remove the subscribe and save box from my collection pages.
Seal Subscriptions App exceeded my expectations! The seamless user interface makes managing subscriptions a breeze, and the customization options provide flexibility. I appreciate the transparent pricing and the timely notifications, ensuring that I never miss a renewal. Every-time I had a question I was able to email and received great help and support from their team. Marko is the best! A must-have for anyone looking to simplify and optimize their subscription management.
Wow, thank you so much for this great review :) We are incredibly happy to hear that you like the app, our transparent pricing and that we were able to help you. Marko is also grateful for mentioning him in the review :)
Best Regards,
Seal Subscriptions team
We've been happy with the Seal Subscriptions app. It's a great solution to get started with subscriptions on your site easily and inexpensively as you ramp. It works well. We use it on five websites.
Wow, thank you so much for this great review :) We are incredibly happy to hear that you like the app and use it on 5 websites, that is amazing!
Best Regards,
Seal Subscriptions team
The app works perfectly, and the support team helped me resolve the issue with the trial to ensure I could test the app before making any payments. Furthermore, they also made a small customization. Couldn't recommend enough for stores who just started!
Great App, easy to install and has lead to an increase in repeat sales on my website. I did have a query, emailed the help desk and it was addressed and fixed very quickly.
Migrated from Recharge since the price increase was going to kill my small business. So far everything has gone well with a few small bugs, but the customer help has been quick thus far. Hope to continue to have good results with the app!
Wow, thank you so much for this amazing review :) We are happy to hear that you like our affordable pricing, the app and our customer support team. Working with you has been a pleasure :)
Best Regards,
Seal Subscriptions team
Seal Subscription is an amazing app. Very easy to install and navigate.
Furthermore, their customer support is superb - really fast and helpful. We had an issue/question and it was resolved right away!
We would recommend it to anyone who is looking for a subscription app at a reasonable monthly fee. Most of the features you would want are free anyway, another big plus!
Wow, thank you so much for this amazing review :) We are truly happy to hear that you like the app and that we were able to help you :)
Working with you is a pleasure,
Seal Subscriptions team
I was looking for a way to remind members to renew when their membership lapses, and this app fits the bill perfectly. I particularly like the option to merely notify the customer they should renew, rather than automatically making the purchase. The customer tagging feature is on point as well. This is a well thought out and well documented app. Highly recommend.
Seal works great! It is easy to use. I wish it was possible to edit credit card information on subscription. We have customers call and want us to update their credit card, and the software does not allow us to do that. The customer has to do it themselves via email. Some of our older customers don't have email.
Thank you for your review :)
Overall, if you have any issues with the app, it is best to send us an email to support@sealsubscriptions and we will help you out.
But let me also reply to your question here.
As per credit card industry's security standards, we mustn't save or handle any full credit cart data. However, Shopify allows you to updated the credit card information for some payment methods directly on the customer's profile in Shopify.
You can check if you can also do this in your case in Shopify admin > Customers > click on the customer and then on the right side, you should have an option to update the credit card data next to the payment methods ;)
Regards,
Seal Subscriptions team
