Seal Subscriptions App

The app works well. Can slow the customer experience a little due to the volume of products we offer the subscription on. Features could be better. We offer discounts depending on how often someone gets a product and when another product is added to the plan, it puts it at full price and doesn't respect the frequency. Many of our customers struggle to manage the plans themselves as products don't add when they do it so there's a lot of manual customer service tickets.

I started using Seal Subscriptions with Shopify several months ago and have been pleased with the service. I recently reached out to support with an issue and they responded quickly with a solution - the issue was on my end and was fixed with their response.

We have found Seal Subscriptions to be a feature-rich app that supports most standard subscription functionalities, along with additional thoughtful features that simplify backend operations. The dynamic customer and order tag management is particularly useful. Since implementing Seal Subscriptions, we have observed a positive increase in sales conversions.

We look forward to the addition of crucial features, such as inventory location-based tracking (to accurately skip renewal orders with out-of-stock items) and the ability to exclude certain products from subscriptions or one-time purchases. Enhanced handling of initial subscription orders, ensuring no first-order-specific data carries over to subsequent renewals, would also be beneficial.

The support team at Seal Subscriptions is top-notch, responsive, thoughtful, and very helpful. We highly recommend Seal Subscriptions to Shopify merchants seeking a sophisticated and stable product subscription solution.

I tried out 5-6 different subscription apps for our coffee store. Seal was the most flexible, well thought trough app. Especially their customer service is quick and very helpful even if you have specific requirements they help you to find a solution. And they are always open to roll out new features based on your inputs if it's something useful for all customers. Can recommend 100%.

So far so good! The app is pretty easy to use, liking the options for customers, the incentive to not cancel in order to receive the next level of savings. Goal is to have at least 1000 subscribers to create sustained income flow to the company without relying on new customers.

The Seal Subscriptions App is the best all-around subscription app on Shopify. The app's functionality is both nimble and robust, their service is excellent, and they don't charge a transaction fee like most other subscription applications, which only eats into your profits. Nathan, Marko, and the rest of the support team are rock stars and always there for you. Look no further!

Great customer support! We were able to migrate in over 600 subscriptions from Wordpress without it being too painful. The automatic payments stayed in tact as well, which was a concern of ours. This app is great!

Great app and great service. Helped fix a problem with the product automations for new products. Very kind with quick solutions. We've been using this app for some time and it significantly increased our sales and retention of our customer base. Thank you!

Update: I am downgrading my review to one star as this still hasn't been fixed.

Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it.

This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience.

In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.

Great app and customer service. Any queries we had were answered almost immediately.

Brilliant features, easy setup and smooth integration with Shopify. We would recommend Seal to any business thinking about selling subscriptions. The 'Built for Shopify' filter on the Shopify store helped us to trust and decide to go with Seal Subscriptions.