Seal Subscriptions App
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Poorly implemented. Support staff work "banker's hours" in Eastern Europe. Expect to get deep into the product and then discover "Seal doesn't support that" or "read Shopify docs." My guess is this plugin is held together by a team of 3-5 people in Eastern Europe who make their differentiator the fact that they're the cheapest solution on the marketplace for subscriptions. After trying to use them for almost 1000 subscriptions in the last year (300 active), I gave up and switched to Appstle.
Hi, thanks for the honest feedback, and I’m sorry the experience fell short after you invested so much time and scaled to almost 1,000 subscriptions.
We are based in Europe, but we still aim to be responsive and provide actionable help, and it sounds like we did not do that in your case.
I just emailed you directly so we can understand what blocked you and see what we can do to make this right. If you do not see it, please check spam or contact us at support@sealsubscriptions.com with your store name.
Thank you,
Seal Subscriptions app team
Seal Subscriptions has been very helpful for our store. It made it easy to set up subscriptions and helped us build more stable, recurring sales. Highly recommended.
Tried a few other apps. This one was the easiest and most trouble free. Still have not had any issues.
i have some clients that i need to restart... i find it hard to set up a subscription for a customer or set up a third party sub.
I'd also like a "start date" as we often get people who want to give a sub as a gift. that way we could set it up ahead of time.
But i love having this option. we have many customers that subscribe!
Hi,
Thank you so much for your review, we are pleased to know that you like the app :)
You can easily set up a subscription for your existing customers by creating it manually in the app OR by sending the customer a quick checkout link where they can pay for the initial order and start the subscription :)
While Shopify's system doesn't natively support the option to set a "start date" you can use our fixed schedules in combination with adjustable discounts on the subscription rule to achieve something similar.
We can dig deeper into this if you can explain your use case in details by sending us an email to support@sealsubscriptions.com :)
We are always happy to help and even if something isn't yet possible due to technical limitations in Shopify, we will do our best to find some kind of a workaround for it :)
Best Regards,
Seal Subscriptions app team
Very poor support. The app’s functionality can break at any time, and there’s no one from their team available to address the issue.
Hi,
I am sorry to hear that you experienced issues with the app. I have checked our support system but I can't see any ticket opened by you in the recent days. Can I ask you to send us an email to support@sealsubscriptions.com so we can help you out?
Also, we always reply to emails within 24 hours on a working day and you can easily reach us simply by sending us an email, opening a ticket through our Support Center OR even opening a ticket through our chatbot :)
We are here to help :)
Looking forward to hearing from you :)
Seal Subscriptions app team
Seal subscriptions has helped me scale my business by providing value to our customers and increasing customer LTV. Highly recommend if you want an easily and seamless subscription service for your business!
Wow, thank you so much for this great review. It is inspiring to hear that our Seal Subscriptions app helped you scale your business and increase customer LTV :)
We are incredibly happy to have you as a customer :)
Best Regards,
Seal Subscriptions app team
I have been using seals now for almost 2 years and they have not disappointed! The service is seamless and the portal is easy for customers. I love it!
testat alla subscriptionappar, inget slår Seal!
This is a very simple app and easy to use. It works well with Shopify. No issues so far. It has been very good for our business. It is easy to navigate and keep everything going smoothly with my customers.
Very easy to use subscription software. Allows easy customization of subscription delivery schedules, like custom intervals, and it just works. If any issues arise customer service is very quick to respond.
