Seal Subscriptions App

So far so good - setup a subscription for my products in five minutes. Simple and easy and was able to set a minimum number of charges before cancelation which protects me from consumers abusing the sub/cancel method to save $

Easy to use and is the reason for more than 80% of my total monthly sales.

This app is very convenient. It would be better if it could support Klarna and other local payments.

We've been using Seal for over a year now and are very happy with the app, it's a massive step up from our old system, saving time and being really user friendly for our subscribers.

Reached out to customer service a few times while setting up my Shopify site subscriptions and each time customer service was excellent - quick, concise support and they included custom coding without additional fees or hassle. Subscription set up is straight forward and will now use their Bundler App based on the ease of use + quality of customer support experience with Seal Subscriptions. Highly recommend.

The team at Seal was quick to respond to our issue and research/solve the problem. Because of this, we were able to continue using a specific Shopify feature that was otherwise not able to be utilized properly. We appreciate the great customer service!

Neu installiert und innerhalb kurzer Zeit schon die erste Bestellung erhalten. Schnelles Feedback vom Support, wenn etwas bei der Installation nicht korrekt lief.

I have been using Seal for a while now for my baby equipment rental business. It's not difficult to use, the support is top notch (they are always helpful) and it's a good solution for us for now. There are some things that we could do with having (which they've not developed yet) but they are open to looking at these developments in the future. I would recommend.

The app isn’t functioning correctly. When our customers unsubscribe from our plan, they are not actually unsubscribed and continue to be charged the subscription fee every month.

This app has been nothing but a headache since day one, even paying for the highest tier. Half of my subscriptions don't go through (customer support blames shopify, shopify blames the app)- the only fix is to cancel the current order and send a new subscription link to every customer this effects every month (they do advertise some thing you can pay for to 'help the payments go through- I shouldn't have to pay for another thing to fix the issues that should exist in the first place for an app I already pay for). It is extremely hard to use and confusing- the way things are worded are not user-friendly. There are only a few help videos online, which I did use, but there are no help videos for many of the issues I have come across. It's very hard to get in contact with support since they are in a different time zone, especially for time-sensitive issues that arise right before/at renewal time- if you're in the states, expect about 24 hours between each response- I usually email with the issue, a day later get a response asking questions, reply answering the questions, a day later get another response with more questions or possible fixes, reply that the fixes did not work, another day for another response, so one issue that should be resolved within a few minutes takes 3-7 days. Automations don't work properly- I just had over 250 subscriptions renew to the wrong product because the automation didn't go through, even though it shows fine on my end. The app uncancels and unskips randomly, and charges people when they have already cancelled, which means a lot of angry emails. Unfortunately, I will be moving to another app, because I am losing so much time to answer customer service emails and fix issues, and losing income because so many customers who no longer trust me because every renewal there are huge issues and I seem unorganized and confused (which I am).

The one good thing is customer service is always friendly, even if they can't usually help or fix my issues.