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'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger'.
This is untrue, WD does not support Whatsapp integration.
Live chat with Mariadel confirmed this.
Hello there,
This is Sophie from Willdesk Support. I hope this email finds you well. Thank you for taking the time to share your feedback regarding our platform. 😇
We sincerely apologize for any confusion caused by the information you received. I'd like to clarify that, as of now, our system does not support Whatsapp integration on Willdesk Inbox but our Developers are planning to have this by February. We appreciate you bringing this to our attention, and we are actively working to update our communication channels for accuracy. Please rest assured that once the feature is released, Sophie will promptly update you. Thank you for your patience and understanding. 😊💗
If you have any further questions or concerns, please don't hesitate to reach out to our support team. We're committed to providing the best service possible and appreciate your understanding. 🤗
Thank you for being a valued user of our platform, and we look forward to addressing any issues promptly. 🥰
Sincerely,
Sophie
The app does what its supposed to do. It's always hard to set up a new app which is where support comes in. Live support, instantly responding, sorting out all my questions. Love it! All in 30 minutes to set up the app and understand the tool. With genuine, human help. Not redirecting me to help articles but answering my questions in a constructive way. In my case I spoke to Belle and I can say she is the reason I am choosing this app. Thank you!
Thank you for taking the time to leave such a positive review! We are thrilled to hear that our support team was able to assist you in setting up the app quickly and effectively.💞 We pride ourselves on providing genuine, human help and we're glad that Belle was able to make such a positive impression on you. Thank you for choosing our app and please don't hesitate to reach out if you have any further questions or concerns!💗
Best Regards,
Nona|Willdesk Team
I installed this hoping to get this configured with my email so I could message and keep in touch with customers. After trying unsuccessfully to connect to my email I contacted support but said they would have to pass on to development team, after a week and no response I’ve decided to uninstall. You can’t use an app with support that’s non existent, I wanted to be able to keep in touch with customers, it’s a pity that Willdesk didn’t want to do the same.
We apologize for any inconvenience you experienced while using Willdesk. We understand your frustration with the lack of support you received and we are sorry that we were unable to meet your expectations.
We would like to take this opportunity to assure you that we take all customer feedback seriously and are constantly working to improve our products and services. We appreciate your feedback and will use it to make necessary improvements to our support system. We hope to regain your trust and confidence in the future. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for your understanding.
-Joewelyn🌹
This app is a great help for us. We have already activated it for several months and enjoy working with it. A small minus point is the slow page load, since the pages are not delivered from the same domain. Otherwise great. The support is also helpful and answers quickly. Thank you thank you thank you.
Thank you so much for your positive review! We're thrilled to hear that our app has been helpful to you and that you've been enjoying using it for several months. We apologize for any inconvenience caused by the slow page load, but we're constantly working to improve this aspect of our app. We're glad to hear that our support team has been helpful and responsive. Thank you for choosing our app and for taking the time to leave a review!
-nona
Customer service has been very responsive to my initial questions about widget settings, and integration has gone very quickly and smoothly.
I am currently enjoying setting up the FAQ options in the chat widget to help customers find their answers as quickly as possible.
letterseals.com
Thank you for taking the time to leave us a positive review! We're thrilled to hear that our customer service team was able to assist you with your widget settings and that the integration process was smooth. We're also glad to hear that you're enjoying setting up the FAQ options in the chat widget to help your customers find answers quickly. Thank you for choosing our service and we look forward to continuing to provide you with excellent support.😊
-nona😊
Molly的服务非常的nice，这个APP本来开始使用加载是有一些慢的，经过Molly和技术的协调，现在加载速度快了好多，Molly非常的热情，服务很周到，Molly也很耐心的把我加入了她的VIP，很感谢
非常感谢您在我们的应用程序上留下宝贵的评论！ ！您的支持和建议永远是威德克前进的最大动力！我谨代表所有团队成员向你们表示最诚挚的感谢！ ！
祝你生意兴隆，财源广进！
此致，
Molly|Willdesk 支持
客服服务快速有效
感谢您的赞美！😊 得知您认为我们的客服响应迅速且高效，我们深感欣慰。若您需要任何帮助，我们的团队随时待命，乐意为您提供支持。衷心感谢您的支持！🚀
此致
敬礼
金 | CWILL Willdesk 支持团队
Los mejores en servicio al cliente, los recomendamos totalmente.
Muchas gracias por su fantástico comentario. Estamos encantados de saber que considera que nuestro servicio de atención al cliente es el mejor y que nos recomienda encarecidamente. Proporcionar un servicio al cliente excepcional es la esencia de lo que hacemos, y es increíblemente gratificante saber que hemos tenido un impacto positivo en su experiencia. Si alguna vez tiene más preguntas o necesita ayuda, no dude en ponerse en contacto con nosotros. Siempre estamos aquí para ayudarle.
Un cordial saludo,
Kim|Equipo de Soporte Willdesk
kim的服务非常好
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody.
Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍
Thank you again!
Best Regards,
Kim|Willdesk Support Team ✨
Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody.
Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍
Thank you again!
Best Regards,
Sophie|Willdesk Support Team ✨
