Willdesk: Live Chat&AI Chatbot

Been trying out some different Chat Apps and I came across Willdesk. It had some handy some new features I wanted to try out such as order tracking.

I had a few initial questions and I jumped on the internal support Chat and Pia was so helpful at answering my questions and making sure I all my questions were answered. I look forward to using the App into the future.

We're so glad to have found this app. It has all features essential for a chat/help widget. The dashboard is easy to use, set up was fast, and the widget can be neatly positioned on desktop or mobile so that it doesn't interfere with the design. Customer support has been very responsive to any questions we had. Looking forward to the upcoming IG integration! Still working great 2 months into use.

I can see no reason to get this app when the Shopify app, Inbox is free. Inbox automatically emails the customer when the customer is offline. Willdesk would not connect to my Outlook and after many instances on chat support, I discovered the free app by Shopify, which seems to do a lot more with fewer hassles.

The customer service for Willdesk is fast, but they couldn't work out the email issue. Shopify's Inbox does it automatically.

Easy onboarding. Quick setup. Live Chat, Help Center, FAQ Page is a needed upgrade in customer service for our customers, and for any webshop. Pricing is unbeatable. The help center page that comes with the app looks very promising (it is automatically installed here: https://www.yourdomain.com/a/self-faq ). Positive: they offer language support for very many (most) languages. They have in the pipeline (that we will look forward to): Facebook integration (+ Instagram integration). App. Feature request: I hope they will add the search for product and product insert link with photo, that Shopify Inbox offers.

10/12/23

Need help with some customization and Mariadel​ helped me with getting it fixed. Thanks again:)

Next Day Update 4/4/23

As a representative of Opulence Empórion, I am thrilled to share our exceptional experience with the Willdesk platform. Our customers' satisfaction is of utmost importance, and Willdesk has been instrumental in helping us achieve that goal.

We faced some challenges with our customers tracking their orders through our app, but Willdesk's team, particularly Nona and Mia, worked tirelessly to resolve these issues. Their commitment to understanding our unique needs and providing tailored solutions has been remarkable.

Thanks to Willdesk, our customer service quality has reached new heights. The platform's user-friendly interface and efficient tracking system have helped streamline our processes, allowing us to focus on what we do best - offering luxurious products to our discerning clientele.

The Willdesk team's exceptional support and dedication have not gone unnoticed, and we are proud to have them as our partner. We wholeheartedly recommend Willdesk to any business in search of a reliable and innovative order tracking solution.

Opulence Empórion looks forward to continuing our fruitful collaboration with Willdesk and further enhancing our customers' shopping experience.

4/3/2023
I recently contacted your customer support team for assistance with an issue concerning one of my customers who couldn't find their order number. I had the opportunity to speak with Nona, who was exceptionally helpful in providing me with a better understanding of the Willdesk system. Nona's professionalism and knowledge were truly commendable.

During our conversation, Nona mentioned that they would email me with the rest of the answers and steps to resolve the issue once they have looked into it further. I am writing this review to express my appreciation for the prompt and efficient support provided by Nona, and I am looking forward to receiving the additional information required to help my customer find their order number.

Your company's dedication to customer satisfaction is evident, and I am confident that this issue will be resolved soon. I will be eagerly awaiting Nona's follow-up email to help us address this matter.

Thank you for your exceptional service.

The support tries very hard to fix my problems with the app. I hope I enjoy the app and my customers do too.

Fast, easy customer support! The app works great! Easy to use and understand. Definitely a must-have app for FAQ's

Easy to set up FAQs for my clients so we don't have to answer the same questions all the time which saves us time. Thank you!

Anne was wonderful. She helped me along with activating my app. She also introduced me to couple of new apps that I find them super useful

very good , still getting to know it but it is helping a lot