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I've been using Sellbrite to sync product inventories across multiple sales channels, and it's been a fantastic tool. The ability to create products in one place and then post them to all other sales channels has simplified my workflow tremendously. Customer service has been easy to access, and any issues I've encountered were addressed promptly. It's user-friendly and efficient, making multi-channel selling a breeze. Highly recommend for anyone looking to streamline their online sales!
Thank you for taking the time to leave a review! We're happy to hear you had a good interaction with the support team.
Great online support & app seems to function well. It does require a little maintenance as sometimes it seems that features bug out. Really a great system and a huge time saver.
Thank you for taking the time to provide us with this rating and review! -Mike
I have had some problems but every time I write someone, I get a response and they work with me to get the correct response.
It really helps with inventory. Yes, I will admit ebay is slow but it is all on ebay not on Sellbrite. Etsy is always spot on which tells me it is ebay. They just can't seem to keep up. I try to stay on top of inventory which helps Sellbrite know what my inventory is.
Great people to work with.
We're very pleased to see this new 5 star rating! Thank you for taking the time to share your experience with us. -Mike
I have been rather patient with this app to give it a chance...but I highly suggest finding another alternative. The 2-hour update time is ridiculous, causing overselling. And most times the inventory still is still never accurate. Listings from eBay to Shopify do not sync properly. Sellbrite was still pushing out or showing inventory on items that I had at 0 or archived in Shopify. I completely deleted all active listings to prevent overselling several times to re-upload, which is the point of having software like this...but it fails. Small business owners will just have to cough up the money for a good integration, but this one IS NOT THE ONE.
We're very sorry to hear that you're unhappy with the app and experiencing an issue with syncing your listings. 2-hour syncs do come standard with the free plan that you’re currently on, but all of our paid plans come with 15-minute sync times. We'll be sure to reach out to you so that we can investigate any issues you’re seeing and work towards getting things working as intended.
Thank you. -Mike
*Final Update* I must say - after using this for several years now and having other integrations for other marketplaces - Sellbrite is just plain Awesome!
I've using this service for quite some time now and it is decent. Makes integrations relatively easy. However, if something goes wrong and the front-line costumer service team doesn't know how to resolve the issue, don't expect much help or information given. Walmart hasn't worked in over a month, and the Sellbrite Customer Service Team is basically ghosting me. Considering taking all my integrations away if I can't get any sort of proper explanation or timeline.
Thank you for taking the time to share your experience and to post your most recent update. We're happy to hear that the issue has been resolved. -Mike
Haven't had any issues for years, but when I did have one (of my own making) support was patient and thorough, even though we are on the Free Plan! Kudos.
Sellbrite is a fantastic tool that works seamlessly, but what truly sets it apart is the support team. They are incredibly helpful and consistently go above and beyond. During business hours, I usually get a response within 2 minutes and a full resolution just moments later. It’s rare to find this level of speed and competence. Highly recommended!
Sharon from Sellbrite has been a HUGE help helping me with problems we had with the shopify store. A+
Fantastic support in getting things set up...could not have done it without them! Sharon was super patient while I asked countless questions. Thank you!
Thank you for taking the time to leave us a review! We're happy to hear about your positive experience working with Sharon! -Mike
The app has functioned just as it's supposed to so far. I'm not the most tech savvy person, I mean I'm not facebook user bad, but E-commerce is definitely a new frontier.
When I got in touch with their online support, they were really helpful in answering my questions and addressing any concerns I had.
Thank you for taking the time to share your experience with our app and our support teams.
We're thrilled to see your 5-star rating. Good luck on your E-Commerce journey! -Mike from Sellbrite