Sender Email Marketing & SMS

I've been using Sender.Net for years now. Fantastic app. Integrates perfectly and is so easy to use. If you have any trouble, the service team is quick to respond and so helpful. They'll have you sorted in a jiffy!
I recommend Sender. Net completely

I'm small e-commerce store and this mailing app fits what I need for my current size. It allows me send email automation and campaigns that i need. I will note that it my not have all the bell and whistle of bigger mailing apps but I don't need that right now and if i do I will up grade to higher plan.

Great mailing app, lots of customization and layout options. Setup is simple and creating campaigns really easy as well. Syncs with Shopify and adds a layer of automation and data that is exceptionally useful for marketing.

Varios problemas desde el principio. La atención al cliente es prácticamente nula, cuando he podido hablar con Verónica, muy bien todo. Pero hubo problemas con el servicio externo que tienen y nunca puede recibir respuesta, porque les devolvían los emails.

Para evitar algunos problemas, que los problemas eran varios, al principio. Hay que activar la app en el tema de la tienda, si no lo hacen probablemente tengas los siguientes problemas: suscriptores antiguos que no aparecían suscritos y hay que hacerlo a mano, suscriptores nuevos que no se suscriben automáticamente y tendrás que volver a hacerlo manualmente.
Así que esta parte se solucionó activando la App en el tema de la tienda.

Y el fallo grave de verdad, por lo menos en España, es que enviando campañas de email a suscriptores, intenté darme de baja con un email de prueba que tenía entre los emails de la campaña, llegué hasta el final y todo parecía correcto de cara al cliente. Te decía que te habías dado de baja correctamente. Pero al comprobar la lista de suscriptores, seguía ahí y con la suscripción en activo. Me puse en contacto, abrieron una incidencia nueva y tras varios días de espera y ni una respuesta (por el problema que mencioné antes). Decidí desinstalar.

Se han puesto en contacto conmigo y están intentando solucionarlo pero el GDPR en la UE me impide usar la app si quiero evitar problemas legales.

Por lo demás la app me pareció sencilla y fácil de usar. Por eso, cambio mi reseña y le doy 3 estrellas.

Malissa was helping me to solve my issues with great patience. Thank you!

5-Star Review

I had an excellent experience using Sender for my email marketing. The platform is powerful, easy to use, and perfect for growing my customer list and running professional campaigns.

A huge thank you to my IT specialist Michael, who did an amazing job setting up my full email marketing system and automation plan for my Shopify store. Everything was connected perfectly and running smoothly.

Great service, great platform, and outstanding support. Highly recommend! Chris -Shopify

Very good email Marketing tool! I have used several and this is the best by far as it's very affordable : the free plan lets you build up your list and has enough features to send great campaigns.
Setting the app up is very straightforward. I had a couple of questions regarding some features and the support team was very responsive (Skylar was a big help!).

I would use it, but I had a problem with installation, domain, and email confirmation; I had to contact support via email to do so (it took a few days)... Support asks basic questions such as "Did you check your Trash folder?" and disappears till the next day, etc. Main issue: Every morning, the app moves from Installed to Uninstalled by itself... Support couldn't help (maybe they can, but one email a day is not worse it)...

So, I'm moving to another better-developed app.

I got everything all set up at Sender.net, imported my list from my old email marketing app, set up the automations and everything, and Sender won't attach to my shopify account for some reason. Reached out to the chat support and "John" told me that MAYBE someone would look at it, and MAYBE someone would get back to me, but don't call them, they'll call me. That was it. So... I guess I'm moving on to another company and wish I could get the past two hours of set-up time back.

Sender did fix the issue, and since then has sent at least three emails asking me to delete this review. I'll upgrade to two stars for fixing the issue, but the review is really about the absolutely awful service from John. And it was awful. He really underscored that my issue would not be a priority for their tech support. Based on information from him, I moved on.

Micheal did a great job at assisting me with setting up Senders! He walked me through the set up set by step and made it easy for me to do!