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Great so far! Worth the monthly fee as well! I appreciate the added features like link expiration limits, putting the customer's names on the PDF's for security, and that they DON'T automatically mark certain purchases as fulfilled when the digital downloads are sent in addition to physical products that are not yet fulfilled. My only issue is that by having the customer name automatically put on the PDFs, it takes away the interactive feature from the PDF.
Hi! Thanks for the great review and feedback! It is true that stamping the PDF does lock it so that the stamp can't be easily removed. However, we've heard similar concerns and we have an updated PDF stamp planned for this year which should tackle this very issue! Cheers, SendOwl.
Digital Delivery App is robust and flexible. It lets us, a record label, pair downloads directly to physical products (so customers can buy a t-shirt or CD and immediately receive an MP3 download). It also does this right on the order confirmation page *as well as* a separate email. We can even use it to package a single on a pre-order, and update later with the full album download on release day.
And customer service is extremely timely and friendly.
Highly recommended.
We use this app to send software license keys + download link to our customers who purchase downloadable software. It's proven to be very efficient and helpful for what we need it to do. Our use is not necessarily the most common use and we're coming from a more robust solution on our old platform, but we were still impressed at its capabilities and were able to make it work for us. The support for this app is also very impressive, the responses and help you get is awesome and very valuable.
I'm really happy with this app. After researching about five different digital delivery apps on the Shopify store. I decided on SendOwl because of its security features and ease of use. It was very fast and easy to set up - and, perhaps even more importantly - to customize the digital delivery for my store.
I've been using it to deliver my ebook for a couple of months now, and haven't had a single snafu or customer complaint.
Good job SendOwl team! Thanks and love from CreateASignature.com.
Works smoothly and allows us to bundle products together easily for specific variants on Shopify. I also love that:
- You can delivery in various formats, from redirect link to file upload to drip, to a service.
- through SendOwl we can send product updates to all our customers.
- when you process a refund on Shopify it automatically locks file access as well on SendOwl (but you can undo that if customer still needs access)
- able to set up a link to the downloads page from all the customer touch points, like thank you page, order page, and order confirmation email.
Thank you so much for sharing your thoughts and experience with SendOwl, it means a lot to all of us. We are really glad to hear the integration is smooth and easy for your business needs. Thanks again!
Amazing App and Amazing Support. I Cannot fault either. I was a bit hesitant in the beginning as I moved away from another digital platform but soon found my hesitations unfounded. That was several years ago and we have not looked back.
We offer downloads and streaming of our products. Some of our bundle products have 30+ files contained within them and they are handled without any problem.
We are confident in the delivery systems and Send Owls focus on security, balanced with its functionality. Orders are accessed by customers around the world and we have never had any concerns voiced by our customers. I would say make the most of the free trial period, get to know what is offered before you jump in - it's there for that reason.
Reporting by SO is very useful too, it's easy to use, like much of this app. After years with Send Owl, they have proved reliable and consistent, we have no plans to move away. www.healthyaudiohypnosis.com
Highly Effective Digital Delivery System !!! - BUT...
That's not all :)
- I LOVE the easy setup/integration as new user
- FRIENDLIEST E-Mail Customer Service you ever experienced
- Powerful PDF-Stamp intellectual property protection
- Integration with non-Shopify sites (e.g. ClickBank / other websites)
Background:
Just launched my Tools4Wisdom digital planner download website with zero experience and already started making daily sales through the Digital Delivery App. Add products is simple through this app now and I can't wait to fully automate 100% of my source of income...
Famous last words:
It took me 10 years to overcome my self-doubts to launch an automated online business... It took me 10 hours to setup up my Tools4Wisdom digital downloads store ... It THEN took me 1 hour to install and setup the Digital Delivery App - and another 1 hour wait to receive my first automated digital order! $pectacular ! :)
I have been using SendOwl integration with my Shopify store for over 5 years now. It is a great service, and helps me to deliver my digital goods to my customers. The dashboard is easy to use, and setting up products is very straight forward. Any time I have contact support they have been very quick to reply and super helpful to get any issues solved. I would 100% recommend using SendOwl to deliver digital files to customers via your Shopify store.
Thank you for taking the time to share your amazing feedback, it means a lot to all of us at SendOwl. Reach out if we can help with anything. Cheers, SendOwl.
SendOwl is easy to set up through Shopify. SendOwl's automated delivery of our digital products is instant and reliable. We highly recommend SendOwl.
Very good for digital files. Had no complaints and it’s very easy for customers to access!