SendOwl

Best deal on Shopify for digital downloads. Been using it for 2 months and no problems yet.

**"Beware! This app is fake and loots money by hiding the cancellation option. I uninstalled it within minutes during the free trial, but they still charged me for a full month. There is no clear way to cancel the subscription. Almost every genuine review here shows the same issue – all store owners are facing payment scams with SendOwl.

Do NOT download this app. Check all the negative reviews before trusting them.

For proof/screenshots, WhatsApp me at +91 8800002552."**

I've been a very satisfied SendOwl customer for over four years, paying $24 a month to send digital downloads to my customers. In October 2024, my bill was $24. However, in November, it unexpectedly jumped to $454.36, and in December, it escalated to $839.29. This increase was for the same services I had always used.

I corresponded extensively with SendOwl's leadership, and they assured me they would provide a discounted rate to part ways amicably. Unfortunately, my last two bills in April and May were $467.96 and $432.92, respectively. This is a far cry from the original $24 a month and is completely unsustainable for my small family business.

This has been the worst experience I've ever had with a company. When I shared my experience with several other small business owners, they realized that their SendOwl bills had also increased significantly overnight, without any warning.

I have since switched to another service that offers the same functions for a flat rate of $29 a month. It is working beautifully and even more seamlessly than SendOwl ever did. I am so relieved to be done with this company.

These people are highly competent and know what they are doing. The app works perfectly well and their customer service really cares about you as their client even when Shopify is putting some impediments for selling service/digital content right now.

Very recommended.

Support for this app is horrible.They dont get back to you at all. I have reported them to shopify also and actively looking for the substitutes.

Send owl has some of the best customer service I have seen in a while. Very helpful and prompt. Thank you!

We sell film downloads and SendOwl has cut our customer service down to next to nothing. Best app we've used for digital delivery by far. Customer support has been amazing. Paul replies really fast and is always helpful.

Pure rip off. I used them dir years, but they suddenly changes their price from 15$ to 89$… it seems like they sand 1 email a few weeks ago where they had a small warning about a price increase written somewhere in the long email. This company is ripping you off and what they offer is not better than the other providers, so just use someone else..

Overall it's a good app. Customer support is great if you ever need to reach out. Uploading is easy and smooth. If you are attaching your videos into your shopify products you first create the product in shopify and then link the product to the uploaded video in sendowl. The "button codes" don't apply to shopify. With sendowl you get paid within a couple of days unlike vimeo who only pays out once per month via paypal. There are also no additional fees, only the monthly subscription. The reason for the four stars is that your monthly GB usage does not roll over or start fresh. It's an overall accumulation. I do videos daily so I never stay within the monthly GB usage. I do believe Paul told me it's an additional 20 cents for every T overage. I can't remember exactly the amount so you want to ask before your trial is over. One last note if you choose not to link your video to your shopify store, sendowl's area to place a description of your videos does not do paragraphs or breaks in between the information. You need to use html format for the separations. I will stay with this app because it's a good app. I like the ease of uploading, can use it without adding to my shopify store, can add an image and a description, and the quick payouts.