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I used to use SendOwl years ago and have recently returned. Coming back has made me wonder why I ever left! They make things easy and the service is fantastic!
Hi, thanks for the wonderful review and recommendation, and, of course, welcome back! Please reach out if we can help with anything. Cheers, Paul.
The support was for me a horrible experience. Never had the correct answers to my questions.
Moreover if you have apps like receiptful already installed this will be complicated to setup.
This app is a huge part of my business. I sell digital study guides, and SendOwl makes it possible to deliver electronic copies to my clients. It is the easiest digital delivery service I have ever used.
Thanks so much for taking the time to leave us a review, we appreciate your kind words. Cheers, SendOwl.
We switched to SendOwl last June and we couldn't be happier. We have a large volume of customers and a range of over 100 download products. SendOwl has been bug-free, easy to learn and use, and delivers a functional and elegant client experience.
After speaking with the CEO, I'm reminded just how amazing this company is. I greatly appreciate your time today!
Original:
Sendowl offers the flexibility we need, along with great customer support. They are always quick to reply and super friendly. Thank you for all you do!
Updated: we spoke with the merchant and believe we were able to find a really good solution.
Updated: I am not seeing an email in support. Can you please email support@sendowl.com and say "route to leadership team"? They will get you sorted wrt transition.
The SendOwl team sent two (2) prior emails regarding the pricing change, including the CEO who reached out personally to see how SendOwl could help through this transition, which is not noted here in your review but we think important context. We also know our new pricing does not work for all our merchants on legacy plans, and we will support all merchants through a transition if needed. For most users, SendOwl is just as cost effective even after the change. We have valued your business greatly, and are sorry our new pricing does not work for you moving forward. We wish you the best.
I've used 20+ apps and this is the first negative review I've left. This app is complete garbage. Installing is a nightmare, managing your files is basically impossible and updating your files is literally impossible. I wish I had just built something from scratch instead of wasting my time/money.
Thank you for your review. I'm sorry to hear about the issues you are having.
I've looked through our support tickets and I can't find any related to updating files, or the update function not working. I'd love to see if we can help. Would you be able to reach out to me at paul@ sendowl.com or open a ticket with us, and we can work on a solution for you? Cheers, SendOwl.
We absolutely adore this App! More than 75% of our products are digital, and we've used it now for nearly 2 years. We've been so pleased with it's performance. We've had only a couple of issues, and once brought to the makers attention, were addressed lightning fast!!! Excellent customer service. We'll be users of this App for good!
We have used SendOwl to deliver our digital products since spring of 2020. Creating and uploading products is a breeze. The ability to create and sell product bundles was a game changer for our business. We have always been impressed by the ease of use on the Shopify platform. Their customer support team has always been a pleasure to deal with and has resolved any issue quickly.
Thank you for sharing your experience! It makes a huge difference to us. Let us know if you need anything. Cheers, SendOwl.
I have very much enjoyed using SendOwl. It's been an app that has given me 0 issues. I understand with technology sometimes servers are going to go do for whatever reason, and SendOwl is always incredibly quick to get things working again the few times it has happened over the last 4 years. Very happy with this app, their customer service, and pricing. I will continue to use this app for my website!
Thank you for taking the time to leave such a great review. I'm so glad we're able to meet your needs! Cheers, SendOwl.
I've been using SendOwl on my Shopify store for years, and it's honestly made selling digital products so much easier. The setup was simple, and I appreciate how it automates deliveries while still giving me control over download links. It's great to see my customers have a smooth experience, and I'm happy I can rely on SendOwl to keep things running smoothly. The whole process has become efficient and stress-free, which is exactly what I need!
Wow, thank you for such a glowing review, we are very happy to know that everything is working well for you. But of course, if something does arise, please reach out to us. We are always happy to help. Again, thank you for sharing your experience with SendOwl!
