SEOWILL: AI SEO & AI Blog Post

Hi,

This is Jenny, Supervisor of the SEOWILL Team. Thank you for reaching out and bringing this to our attention. We truly value your experience and take every piece of feedback seriously.

To clarify how billing works, Shopify automatically generates an invoice once the 7-day free trial period ends if the app remains active. However, we completely understand your concern and are more than happy to help you resolve this issue.

I have already sent a follow-up message to you with details on how we can address this charge. Please check your inbox/messages of the store when you have a moment. I will be personally managing your case to ensure everything is fully resolved for you.

Thank you for your time and patience, and I look forward to your reply!

Best regards,
Jenny

Hello,

This is Jenny, a Supervisor from the SEOWILL Team.

First, I’m very sorry that the AI features caused you more frustration than help. I truly appreciate the amount of time you spent testing the app and sharing detailed feedback with the support team.

I’ve taken your comments seriously and passed them directly to our product and development teams. In particular, the keyword analysis and SEO recommendation features you mentioned are currently being actively reviewed and improved. The development team is targeting further optimizations by the end of this month so that the recommendations can be more accurate and useful for merchants.

I also sincerely appreciate your help in identifying the alt text issue during your time with us. That issue has since been addressed, and your feedback has played an important role in helping improve the product.

Whether or not you choose to use SEOWILL again in the future, I genuinely wish you continued success with your business. If you ever decide to give the app another try, please feel free to contact me, and I’ll be very happy to assist you and hopefully provide a much better experience.

I’ve also sent you a follow-up email regarding your experience. If you have a moment, I’d greatly appreciate it if you could take a look and reply to me directly. I would really value the opportunity to follow up with you personally and see if there is anything further I can do to make things right.

Thank you again for your candid and valuable feedback.

Best regards,
Jenny
Supervisor, SEOWILL Support Team

Hi Stefan,

Thank you very much for taking the time to share your experience. We are truly and sincerely sorry for the inconvenience and impact this issue caused to your store, including your storefront images and Google Merchant Center listings. We fully understand how disruptive this must have been, and we genuinely regret the frustration and losses you experienced.

We take your feedback very seriously. After reviewing your case, our team acted promptly to optimize the image file name feature and strengthen in-app warnings and prompts, so merchants are clearly informed before enabling this functionality. Your feedback directly helped us identify this risk and improve the feature for other users, and we truly appreciate that.

Feedback from experienced users like you is critical to helping us continuously improve our app. Once again, we sincerely apologize for the trouble caused and thank you for sharing your honest experience.

If you are open to it, please feel free to reply to this email at any time — our support team will be more than happy to assist you further.

Warm regards,
SEOAnt Support Team

Hi Nadia,

I hope this finds you well.

We appreciate your insight and would like to clarify things by sending you this message.

Please note that the link you mentioned is now accessible normally. However, this does not mean that it was a normal link when it was detected by the app. It may have been a 404 link at first, but then modified by yourself or somewhere else. Please take note that Shopify will not redirect normal links.

The automatic redirection function only helps our users to redirect 404 links, and this will not affect the normal links of your website.
When the app first finds a 404 link, it will check whether it is a 404 and will not continue to update it. However, this does not matter because Shopify will not redirect good links. Our users can ignore and delete them manually on the app itself.

Thank you for your understanding and please let us know if you have any further questions or concerns, we will promise to continue supporting you throughout the process. Have a good day. 😊

Warm regards,
SEOAnt Support Team of Channelwill

Bonjour,

Nous sommes sincèrement désolés pour le désagrément que vous avez rencontré. 💛
Veuillez noter que nous avons déjà procédé à votre remboursement, et que notre superviseur vous a également contacté par e-mail afin de confirmer si vous l’avez bien reçu.
Pourriez-vous vérifier votre boîte de réception lorsque vous en aurez l’occasion ? Nous vous serions très reconnaissants de nous le confirmer.

Merci beaucoup pour votre patience et votre compréhension ! 🙏
Nous vous souhaitons une belle réussite et une croissance continue de votre entreprise. 🚀

Cordialement,
Équipe d’assistance SEOAnt

Merci pour vos commentaires, et pour mieux nos clients, nous avons pris la décision de facturer.
Si vous avez besoin d'une autre aide, nous sommes toujours là pour vous. Dans l'attente de votre retour.