Shadow COD

Hides COD at checkout for buyers with a confirmed return history, and verifies others via SMS OTP.

Shadow COD protects COD revenue in two ways. It builds a per-store risk profile for each buyer based on their return history and hides COD at checkout only for confirmed returners — good and first-time buyers are never affected. It also asks every buyer placing a COD order to verify their phone via SMS OTP before checkout, stopping fake-number and address-not-found orders before they ship. A risk dial and manual allow/block lists give merchants full control.

• Hides COD at checkout for buyers with a confirmed COD return history
• Learns automatically from your tagged returns — no buyer lists to maintain
• Risk dial (Conservative, Balanced, Observe) plus manual allow and block lists
• SMS OTP phone verification required before placing any COD order
• Order reports: track COD orders, returns, and blocked buyers by date