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There are many problems with the name necklaces. If you try to personalize to show a "from" or "to" input box, then the name for the pendant does not show. Therefore the only thing that can be personalized is the "Pendant" but not the card.
The variant selectors are not working. If you delete a variant it cannot be added back in. You have to start all over again. I just think that for such a big company, you can do better with the designing part of the process.
Hi there, thanks so much for taking the time to share this feedback! In rare cases, browser settings or cached data can temporarily prevent fields from appearing during setup, and it looks like that may have been what happened here. Our team has confirmed that the multi-input feature for name necklaces is working as expected, and we hope Support was able to walk you through getting everything up and running on your store. If everything is working smoothly now, we’d truly appreciate an updated review. Your experience helps us keep improving.
Great to deal with! They offer quality items, along with fast shipping. My customers have been very happy with their items.
Too many changes, what i was able to do in design with your app and not available anymore. I cannot even upload my own designs.
I am struggling with adding the extension and using my full subscription with the personalization. Seems like there is no direct support. The videos are not helping as something is not processing. The steps don't seem to match.
They make things easy to fullfill my orders and I dont need to touch any product.
They have templates for creatives and Ideas, their products have good quality for my customers. I highly recommend their services for your Ecom store.
First, let me say that my customers' experience with the woven blankets have been very positive - great job!
However, the way in which I have to order a sample of items is very cumbersome. It's not as seemless as other apps where I can choose to order a sample without a problem. I haven't used ShineOn that much, but plan to do so, and can provide additional feedback later.
Would highly recommend ShineOn to any e-commerce business looking for a reliable print-on-demand partner for jewelry and customized products.
Their support team deserves special recognition, they're absolutely outstanding! The team is not only highly responsive but also genuinely knowledgeable and solution-oriented. Whether it's technical questions about designs, order inquiries, or business growth advice, their support staff goes above and beyond to help. They're always available, professional, and truly care about their partners' success. I have never had an issue that wasn't solved quickly.
Thank you for your glowing feedback and recommendation! We’re thrilled to hear that ShineOn has been a reliable partner for your e-commerce business. Knowing that our support team has consistently provided outstanding service and solutions makes us incredibly proud.
Your kind words about their responsiveness, professionalism, and dedication to your success mean so much. We’re here to support you every step of the way as you grow your business!
Keep shining and happy selling! 🌟
Every product I added to my site has no notation that it's out of stock. but when I look at it on my website, every single one says Out of Stock. How can items that are to be personalized all be out of stock. Also a video or 2 to watch on how to use your site would be helpful as opposed to a bunch of posts to read
Thank you for bringing this to our attention, and we’re sorry for any confusion caused by the “Out of Stock” display on your site. Please reach out to our support team so we can investigate this right away and help you get everything running smoothly.
We also appreciate your feedback about the video tutorials—adding more video resources is a great idea, and we’re working on creating more content to make getting started even easier.
Thank you for your feedback!
-ShineOn Team
I love the product, but when I add them to my store it shows sold out I did reach out to your company by chat, but they weren't able to help me, but I will still keep on trying to figure out why it's doing that.
Thank you for your feedback, and I’m sorry to hear about the trouble you’re having with products showing as sold out in your store. I understand how frustrating that can be, especially when you're eager to start selling.
Here are a few steps that might help:
1. Check Inventory Settings: Make sure the "Track quantity" option is correctly set for your products in Shopify. If it’s tracking inventory, ensure there’s a quantity available.
2. Sync Issues: Try resyncing your products between ShineOn and Shopify. Sometimes a quick resync can resolve the issue.
3. Product Status: Ensure that the products are set to "Active" and available on the sales channels you’re using.
I appreciate your persistence in trying to resolve this issue. If it continues, please reach out again, and we’ll do everything we can to assist you.
Thank you for your patience, and we hope to get this sorted out for you soon.
Thank you for your feedback!
-ShineOn Team
The app is very user friendly and I love the fact they offer a free plan. This is awesome for those of us just starting out as you have everything you need to get started. ShineOn has really exceed my expectations. I am so excited about getting my store active!
Thank you for your fantastic feedback! We're thrilled to hear that you find the app user-friendly and that our free plan is helping you get started. It's great to know that ShineOn has exceeded your expectations, and we're just as excited as you are to see your store go live!
If you need any assistance as you continue setting up, we're here to help.
Keep shining and happy selling!
