ShineOn: Print On Demand

Very complicated to navigate. It’s not simplified to understand. You have to go through a lot of stuff just to do certain things. There’s no self-explanatory. You have to constantly communicate. with an agent to be able to figure out what to do Also, there’s two different pricing. One is a subscription, the other is for printing. So be careful because Shopify will charge you for the subscription, but if you want printing, that’s a total different thing you have to go through their process to pay the $19 if you want to use printing on demand

The ShineOn app is amazing - super easy to use, and the product quality speaks for itself. I ordered blankets and everyone loved how soft, comfortable, and durable they are. No damage in the wash, no cheap material. Just great quality that keeps customers coming back.

I’ve had a great experience with ShineOn so far. The platform is easy to use, the products are high quality, and their support team has been responsive and helpful whenever I’ve needed them. Very pleased with the experience and looking forward to continuing to grow with ShineOn.

I’ve been using ShineOn for years and unfortunately the service and support have become increasingly unreliable.

The biggest problem is when something actually goes wrong. Urgent issues often require 4-5+ escalations and repeated follow-ups just to get a concrete answer. We’ve dealt with delayed/lost shipments, failed deliveries, customer disputes, and orders approaching marketplace deadlines, yet support frequently responds with apologies and “still under review” instead of solutions.

Simple requests are usually handled, but when your business genuinely depends on their support, getting someone to take ownership of an issue has become extremely difficult.

After years of doing business with ShineOn, it’s extremely disappointing to see the service reach this point. I really hope they improve their support, logistics communication, and accountability

Lots of Products in their Catalog that will not import into Shopify. There support email is non-existent. I have sent numerous emails to their support address for months now and have never heard back.

The ShineOn support team deserves special recognition, they're absolutely outstanding! The staff members are not only incredibly responsive but also highly knowledgeable and solution oriented. They are always available, professional, and genuinely committed to their partners' success.

Amazing support from Jaimeth! After dealing with a complicated and urgent issue, she stepped in, took full ownership, communicated clearly, and made sure everything was properly resolved. She went above and beyond to coordinate with the different teams and provided an actual solution instead of just generic updates.

This is exactly the kind of reliable and professional support I’ve always expected from ShineOn. Having someone like her who genuinely takes ownership makes a huge difference. Thank you again for the excellent support!

I have been waiting for answers since March, had my store set up by them only to find out I can't do a darn thing with it.
Waste of time and money

I have been with Shine On for a little over a year. Customer service is amazing! They are so supportive!

Great Support, nice catalog with various options, an amazing option to Dive into POD Ecom and Scale it.