ShipBob Fulfillment

Repeated warehouse failures, lost sales and no accountability

I've been a ShipBob customer for over four years, operating across the US, UK and Australia. While the service was generally satisfactory in the earlier years, my experience over the past 12 months has been absolutely appalling.

I've experienced one major operational failure after another, including:

UK warehouse: A series of wholesale orders took over six weeks to fulfil due to repeated picking and inventory errors. Some stock went missing and only reappeared in my inventory six months later.

US warehouses: Changes to warehouse locations and receiving processes caused significant delays, misplaced stock and shipments taking up to two months to be received and stowed. One shipment missed an entire promotional campaign as a result.

Account transfer: A relatively simple technical issue with a warehouse receiving order delayed an account transfer by approximately two months, preventing me from launching new products during that period.

Birmingham UK warehouse: New and old versions of six of my bestselling products were incorrectly mixed together in storage. It took THREE attempts and several weeks to supposedly resolve the issue, during which I had to stop advertising and selling those products.

Further Birmingham errors: After finally relaunching the products, a customer received a completely different product from the one ordered. The inventory records strongly suggest that products are still being stored under incorrect listings, despite the warehouse's repeated attempts to fix them.

What makes these experiences particularly frustrating is how often one mistake snowballs into several more. Issues that should take days to resolve drag on for weeks or months, requiring constant follow-ups and escalations.

The commercial impact on my small business has been devastating. I've missed important promotional periods, delayed product launches, lost selling opportunities, disappointed wholesale customers and had to stop advertising products because I couldn't trust the inventory accuracy.

Despite all of this, I've continued paying substantial storage and fulfilment fees. I've received apologies and promises of improved oversight, but no proactive offer of compensation for the disruption or financial impact.

After losing confidence in the service, I requested an early release from my contract. ShipBob acknowledged that several of these incidents fell well below their expected service standards, yet refused to release me without requiring payment of approximately $30,000 in remaining contractual minimums.

So I'm effectively locked into paying for a service that has repeatedly failed my business, until November 2027.

I understand that mistakes happen in logistics. What I cannot accept is the frequency of these failures, the extraordinary time taken to resolve them, and the lack of meaningful accountability when things go wrong.

Some of the individual account managers I've worked with have been genuinely helpful, but unfortunately their efforts cannot compensate for the underlying operational problems.

I deeply regret choosing ShipBob as my fulfilment partner. The stress, disruption and financial consequences have been enormous.

I would strongly caution any small business considering ShipBob, particularly if you rely on accurate inventory management, timely receiving and dependable fulfilment. My experience has been anything but reliable.

Shipbob has horrible customer service, they take forever to respond and then run you in circles without resolution. They also use way too many low cost shippers that overcharge, fail to deliver products and then don't return them to the warehouse after so you pay for a shipment that doesn't occur and then lose the product too. They recently had a warehouse fire and virtually zero communication about the situation; whether products were damaged or destroyed or to proceed with getting customers orders filled. Find another company.

We have been a ShipBob customer for over two years, but this has been one of the worst fulfilment experiences we have had.

ShipBob lost one of our inventory shipments, then repeatedly delayed receiving and stocking the replacement shipment despite assuring us it would be prioritised. Our customers were left waiting for weeks, forcing us to issue refunds, lose subscription customers and pay for express shipping to try to repair the damage.

Support responses were mostly generic apologies, references to internal SLAs and requests for “continued patience,” with no clear ownership or reliable completion date.

ShipBob eventually offered a credit for the manufacturing cost of the lost inventory, but this does not cover the lost sales, refunds, additional shipping costs or reputational damage caused.

The lack of urgency, accountability and communication has been extremely disappointing.

I had a poor experience using ShipBob and would suggest small businesses look for a different provider for warehousing and fulfilment. Keep looking.

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BEWARE!

We started fulfilling through ShipBob in October 2025 and it has been the worst decision we have made since launching the business. One of the carriers that was included in the ship-option was Amazon Shipping. ShipBob has shipped so many (at least 50%) of our orders via Amazon Shipping and it has been an absolute nightmare! All of our inventory is at ShipBob's FC in Las Vegas and all ordered shipped through Amazon Shipping initially travel to San Bernandino, CA. Most orders sit in San Bernandino for a few days without any updates. That is the case even if the shipping address is southern California. For East Coast shipping addresses, they eventually start moving east (that's if they ever start moving). Even if the final destination is Texas, Amazon will move the packages to Alabama or Tennessee. The packages will then sit there for another few days. In the meantime, customers are furious that Amazon either provides no updates or they never deliver. We then reach out to ShipBob for answers except ShipBob never escalates the issues to Amazon for updates.

After weeks of complaining to ShipBob and asking them to remove Amazon Shipping from our carriers list, they finally respond and suggest a new rate sheet that will literally cost us 22.47% more to exclude Amazon from the list. We are speechless! This was the response after ShipBob actively pushed us out for several weeks while we were dealing with customer complaints and having to ship replacement units at our own expense (because ShipBob has a 30-45 day window you have to wait for before you become eligible to file a claim).

We are scaling quickly and ShipBob has done a good job losing the opportunity to build a long term relationship with us.

p.s. Good luck trying to reach the salesperson at ShipBob for support. They disappear once you sign up with them.

I would not recommend Shipbob to my worse enemies. We are a small company currently growing and the amount of issues we have to deal with makes zero sense. We are calling support EVERY WEEK to handle issues made by them. They don't care and repeat the same mistakes. Even though customer service is very kind, I am starting to recognize their voices from calling so often. They make mistakes with deliveries, with packing, they break my items and don't tell me, they ship broken items, etc.

As a business owner, you want to trust who is handling your product. Shipbob is not trustworthy.

It's been a nightmare. Their fullfilment is almost double of what you see on shopify. In addition they lost packages at their wearhosue. The worst part is that often their orders are not going out 2 or 3 days after fulfillment. I am getting inventory out right now. Read all the negative reviews but wanted to give them a chance. Not wroth it. And all support is in India via email. Don't do it.

The shipping app connects seamlessly and the platform is very easy to setup and track all my orders - would definitely recommend to businesses starting out since they have a very low monthly minimum order quantity

Manas Kakkar, the implementation consultant that guided me through the premium onboarding implementation phase process was an outstanding and a terrific mentor who displayed excellent proficiency of the subject matter, effective communication skills and outstanding training aptitudes. He provided valuable guidance throughout the sessions, and I believe I gained enough knowledge to easily manage my business operations with your platform.