ShipBob Fulfillment

Overall ShipBob has been a good experience. My merchant success specialist has been a really big help. I do wish the app/website was more mobile friendly. It's very hard to navigate and many of the features are next to impossible to do when not on a computer. I work 90% from my phone so it's a struggle. The shopify integration is pretty solid. I do notice quite a bit of delay sometimes with tracking crossing over from shipbob to shopify. Sometimes it never crosses over at all so I have to add it manually but it's pretty rare. No problems with order syncing, it's fast and accurate. Overall I would recommend!

We use ShipBob for order fulfillment. They are a self service fulfillment operation, so as long as you feel comfortable navigating these waters with minimal support, I'd recommend them. However, after you reach a certain volume and $$ threshold, you get dedicated support. We've found the dedicated support very helpful. They just started offering 2-day delivery in the lower 48 states, so that was a big plus. We were considering using Deliverrr for the 2-day option, but they started offering this option before we made the switch. Sometimes standard shipping options are extremely delayed or never show up, (they use UPS mail innovations or DHL surepost for their standard options) but this might also happen elsewhere. International service offerings exist for Canada UK and EU. We also sell in Canada with ShipBob. As of now, they only offer Canada Post for standard and FedEx for expedited shipping. Very expensive options. The app itself works properly for us, although it would be nice to have ShipBob update inventory within Shopify. Perhaps we just haven't found this functionality yet.

I've been trying for 3 days to get help because the app isn't functioning with my shopify store. Have a wonderful customer service rep from shopify that helped me as much as he was able to and then opened a ticket for a tech from shipbob to help from their end, but after 3 days we still have yet to receive help from anyone on the shipbob end. As you can imagine this is keeping me from running my store. Very disappointed in how long it's taking someone to respond and help me with my issue. UPDATE: You replied on a Friday and your customer service reps are not available to help over the weekend so as you'll see I did reply back to the email but there was no one in your office to help me. The 3 days that I didn't receive a response were business days and not over the weekend. So if someone could please respond back to me because I've already answered that email, thank you. Unfortunately I'm out of the country at the moment so unless I can call your offices via WhatsApp we'll have to continue via email or chat, thank you.

I used shipbob for 3 months. Worst experience ever, They could not handle simple requests, it took over a week to get any quality response back. They have not been fulfilling orders for 2 weeks for us but are still charging us for fulfilling those orders. You could not pay me enough to use them again. They are not a good partner for your store and not good at the one thing they are supposed to do.

Unbelievable! Manas is a Legend!

Works great! easy to integrate and easy to use.

I’ve been using ShipBob for over a year now, and honestly, I’ve had nothing but problems. I don’t like writing negative reviews, but I feel like this one is necessary.

The biggest issue for me has been their support team. I’d open a ticket about an issue, they’d tell me it’s fixed, and then the same thing would happen again a few days later. For example, my TikTok Shop orders weren’t syncing properly, and there were constant SKU problems. This went on for over a month before it was finally resolved. Then, once that got sorted, shipping updates stopped syncing to TikTok, so I had to manually update them myself. It’s just one thing after another.

On top of that, I was told shipping costs would be between $7–$9, but I’ve been charged way more than that multiple times. And today, I had a customer receive the wrong color product entirely! It’s always these little things that add up, and I’m beyond frustrated.

After I finish this bulk order, I’m switching to another shipping company. ShipBob charges way too much for the level of service they provide. I really hope they can figure things out for other customers, but I’m done.

I also forgot to mention i always get duty fees in the mail and packages always get lost when i ship them to my models.