ShipHero Inventory & Shipping

Been using ShipHero for about a year now, there is a steep learning curve, but once you understand it, it is an incredible tool that has helped us manage our inventory more efficiently than before. We have tried the competition, and ShipHero sits at the top handedly.

The support we have received between onboarding through ongoing feature requests and maintenance questions, they have been a tremendous resource for us as a brand. Highly recommend.

worked well for us until it started randomly updating orders that we did not permit, updating addresses multiple times, and blocked me from logging in to make changes.... you can't just update your app and start changing things in a store with no email warning and no ability to turn it off.

Worst experience both with the app and the customer service.
After we installed the app and our 3PL had tried to set it up with the help of customer services, they cancelled dozens of our orders due to a mistake made by one of their staff. It’s insane that staff can simply cancel orders and make refunds – even for orders that were assigned to a different site (not managed by Shiphero). The dashboard is complete garbage too. I would not recommend it under any circumstances.