Shipping Rates Calculator Plus

Hello Dianova Team,

Thank you for taking the time to leave a review and share your feedback with us.

We're delighted to hear that you find the app well-designed overall and that it has been meeting your expectations in other areas. At the same time, we understand your disappointment regarding the Free Shipping Bar and its inability to automatically use the information already configured within Shopify's shipping zones.

Your feedback is both thoughtful and valuable. We can certainly appreciate the appeal of having the Free Shipping Bar automatically leverage existing shipping configurations, reducing the need to maintain settings in multiple places and creating a more seamless experience.

When designing the Free Shipping Bar, we intentionally chose to keep it simple and fully controllable by merchants. This approach allows users to define their own goals, messaging, and conditions directly within the app, without being restricted by external configurations. As a result, the current setup was created to give merchants maximum flexibility and control over how the bar behaves and is displayed.

While the Free Shipping Bar does not currently pull information directly from Shopify's shipping zones, its messaging, display conditions, and styling can be extensively customized to suit different markets and preferences. In some cases, merchants are able to configure the bar in a way that closely aligns with their shipping setup and customer experience goals. That said, we completely understand your standpoint and why having it automatically use existing shipping zone data would feel like the ideal solution.

Comments like yours help us better understand how merchants are using the app and where there may be opportunities for improvement. We've shared your suggestion with our team for consideration as we continue to evaluate future enhancements.

Thank you again for your honest review, your constructive feedback, and for choosing our app. We truly appreciate your support.

Kind regards,
Code Black Belts Support Team

Thank you for sharing your experience with us and for your kind words about our app 🎉. We are delighted to hear you are satisfied with our service as we strive to provide the best possible support!!

If you need anything in the future, please reach out and we'll be happy to help.

Have a lovely day,
Customer Success Team