ShippingEasy

I spent a week making sure this app was set up correctly with multiple customer service reps, but the app never worked correctly. They charged my international customers TWICE for shipping rates, causing their shipping prices to double. I waited over a week for support to look into the issue as a I lost sales, but still could not find a solution. To make matters worse, after a week, domestic customers started to report that they were not able to place orders to the US. Reached out to support and they could not pin point the issue. Talked to Shopify support they explained these errors were not on their end, but due to EasyShip. We were able to find the issue, but EasyShip could not find a solution to the problem they were creating. I spent two weeks losing orders, so I uninstalled it and went back to Shopify shipping. No reason to pay money for an app that doesn't work and with inadequate customer service. Just use Shopify default shipping settings. This app is a joke. They do nothing to make shipping easier, it only makes it harder and more expensive.

I just moved over to this setup, and honestly, it’s been frustrating from day one.

I’m running two Shopify stores, plus WooCommerce and Amazon. Orders are pulling in from Shopify just fine, but after I buy labels, the status never updates or syncs back. It just sits there.

I’ve already:

Deleted and reconnected both Shopify and ShippingEasy
Checked that the “ship from” addresses match
Verified everything I can think of

Nothing works.

I even called Shopify support—they confirmed there’s no issue on their end, and I can manually mark orders as shipped without any problem.

What’s strange is:

WooCommerce and Amazon work perfectly
Only Shopify won’t sync status

It’s been 6 days now. I’ve contacted ShippingEasy support multiple times, and all I get is “waiting for developer updates.”

But I can’t keep waiting.
Right now I’m manually copying and pasting tracking numbers one by one—it’s slow, repetitive, and honestly draining.

If anyone has run into this before or found a fix, I’d really appreciate the help.

This app is pretty straightforward, and its prices are not lower than Shopify or Pirateship. The dashboard itself is glitchy and slow. To pay to use their shipping platform when others are free doesn't make sense to us. They have a lot of work to do before it's worth paying for.

Was going great for the 1st month then as of October 2024 Shipping Easy was and still is auto adding +1 into our online store's inventory. As of now they have no resolution and this puts a lot stress on the web team to consistently monitor when an order comes in to manually adjust the inventory in Shopify due to this 3rd party shipping app.

No matter how many times we reinstall the app, it never syncs our orders. When we go to add money to our balance we get a bunch of XML errors.

The app simply doesn't work.

Avoid this company. They want to charge you money to access your own data. You can pay $14 a month and sign up for a marketing app that is tied to it, but overall how it works.
You supply data of customers for shipments.
It wants to charge you to access that data in meaningful report - $14.
Yuck.

I have not been able to log in for over 7 hours. 3 devices, each with 2 browsers, 3 reps, and ZERO resolve. I have deleted cookies, rebooted wifi, restarted the three devices and NOTHING!

I get the 2FA code but the screen after password says it cannot be accessed. Where do I put the text code?

I am very disappointed. And as much as I hate to change shipping apps after nearly 10 years, I think it time.

For those considering SHIPPING EASY! LOOK ELSEWHERE. There support has even gone downhill. They used to be good, real good.

only foreign customer service. language barrier. used to have good customer in the past

BEWARE: When you uninstall this app, it continues to charge you. Be sure to unsubscribe BEFORE you uninstall the app.

I noticed a charge of $69.99 on my account for the Select plan (Invoice #1280083), but my account has been suspended/inaccessible and I haven't been able to use the service at all.