Shippit | Shipping & Delivery

suddenly doesn't work, and no support.

what a WEIRD app, they are still CHARGING MY CARD despite uninstalling it and there is NO response from their customer service team. They have been charging my $25 despite not using their services and the buttons to uninstall on their direct portal is not working. I will be reporting this to shopify as these ghost apps should not be allowed!

Day one with shippit and e parcel. Next time I rather give my e parcel account with Australia Post, how can Aus post ask their customers to use app like this. No support , 17 page of instructions, 3 hours one phone to shopify specialist and still it pulls randomly orders and misses other.

I am sure its all our fault, but this app is a nightmare.

PLEASE THINK CAREFULLY IF YOU DON'T WANNA LOSE YOUR MONEY!!!

Subscription is very misleading.

We recently found out their pricing is expensive, we switched to different app in April. Then we removed Shippit. Upon uninstalling the app, we thought subscription should be cancelled too. But NO, they still charge us next billing cycle.

What more annoying is, we reach to their support team to cancel the subscription, been waiting for 2 business days and no response yet.

We then open another ticket hopefully for them to get attention, but they haven't answered back either.

App like this shouldn't be allowed on Shopify.

Their carrier disappeared after 5 days of waiting and they charged me a $0.55 for a service fee. Nobody responded as well when I approached their support. Use them at your own risk!

- doesn't show up for pickups
- support does not reply nor do the account managers
- promised $300 compensation per missing item but won’t compensate
- promised to refund $500 membership 4 weeks ago and still have not received the refund
- employee asked me to fight him in person

Keeps glitching when you click certain tabs

Shippit was a really positive breakthrough for our business. Gives excellent rates with major couriers, which allowed us to get a jump on our operational efficiency.
The actual app and software is smooth and quite reliable, with little downtime or bugs.
David Vogt - excellent customer service, even when it's not necessarily his job. There are some improvements still to be made to increase compatibility between shopify and shippit in the finer details, for example when it comes to syncing product dimensions. To be fair though, this actually stems from a glaring shopify limitation that shippit now has to create a workaround for. Nonetheless, it would be a very useful improvement, and they are supposedly working on it, though haven't made any progress in almost a year. Overall, Shippit has definitely been a positive experience. It is a quick and modern app, and has led to significant cost savings in our business.

I use Shippit to ship my shopify orders Australia Wide, it has been the best thing I've ever done. It has allowed me more time to focus on other ares of my business as I don't need to make trips to the post office. Their courier prices are very competitive and I have saved by using them.

We tried a couple of other solutions after launching but after getting really frustrated with them we decided to take a chance on Shippit. Setup was easy and a breeze compared to the others. The interface is clean and easy to understand and getting access to a variety of courier rates with corresponding timeframes is invaluable. The chat feature is also fantastic. We ran into a couple of issues initially in relation to courier timings and the customer service team were very helpful and patient with all our questions.