ShippyPro ‑ Spedizioni e Resi

Very good Help desk support. Always ready to find the best solution. The system interface is easy to use.

I wrote a very positive review about ShippyPro back in may 2019. Over the last few months things have changed quite a bit for the worse - so I wanted to update the review, partly for the benefit of other business owners, and also in the slight chance that somebody at ShippyPro is taking the time to read feedback.
When it's working, the App has and does save an enormous amount of time in creating shipping labels. I'd say that it is the most beneficial app we use.
About three or four months ago (perhaps a little more), ShippyPro stopped allowing customers to open a support chat directly on their platform. to put this in context, before this you could open a chat and ask questions when you had a problem - BUT - even before, the responsiveness of the support was not good. Often you'd open a chat, ask a question, and it would be minimum 30 mins before somebody answered you - sometimes hours. Now, you can't easily open a chat - they direct you to a BOT chat and help pages - eventually you get the opportunity to write a message with your problem - but you'll be lucky to get a reply the same day.
If you are lucky enough to get a reply, you will have somebody answering your questions after a few hours - so trying to resolve business and time critical problems is incredibly difficult.
To summarise - amazing App when working - customer support terrible.
I never thought I'd get to this point - but I'm actually looking at alternatives now. FYI ShippyPro - yes customer support is THAT important. With good support your App would get the five stars it used to - with the current support, I'm afraid it's a generous two stars.

Time saver.
The team is proactive and solves problems.
The value of the service is really high.
Thanks

Awesome Service, Awesome integration. Very happy with the customer support :) Looking forward to work with ShippyPro :)

The best app ever in order to manage shipping and build a strong after sale relationship with customers. Highly recommended !

The best app that i ever use. Great integration with couriers, and other marketplaces (amazon fba, amazon fmb, ebay etc.) Super!

We are happy with Shippy Pro! It does exactly what we need it to do, and save us a lot of time! Absolutely recommend it for anyone who wants to save time with creating shipments.

The biggest problem is that this app will not add weight to all products like in their PRESTASHOP app. That's a huge downside because there's no such thing as "automation" if I need to fill 1000 orders by hand and check all of their weight.

Muito bom! Uso para expedir as encomendas pela DPD Portugal e o processo é simples e intuitivo. Gostaria apenas que pudéssemos alterar as definições para não aparecerem as imagens dos produtos porque no meu caso criam listas mais complicadas. update:Muito obrigado! Já está óptimo sem as imagens :)

Very very good app...perfectly integrated with Shopify, so fast so good, The only thing they need to get better is their support, that basically seems not exist, i tried to contact them so many times to implement other courieers but nobody replied and in the end i realized that they get paied for this service, thing that i really dont understand, since now im using those curieer outside their app