ShippyPro ‑ Spedizioni e Resi

The app works really well and has many functionality. You have the whole order life in one shight: from label creation to tracking and notifications. Time-saving, efficient, a bless for a two-people teamwork that has to deal with a lot of orders everyday. I'm still discovering all functions and features. My only complaint go to customer support. It's not so bad (they reply at all requests) but It should be improved, made more professional, automatized, especially during initial set up with courier.

Great one-step solution for creating easy& fast shipping labels! Awesome support whenever in doubt or need! Had an issue on a weekend but the customer service has been spot on!

If you use different market places, have more than 1 store & creating lots of shipping labels is becoming an issue then give a chance to ShippyPro!
Lots of other web integrations are available like email invoice sending & a track & trace platform with the status of your orders right at hand.

No worries if you encounter any issues, the customer service is ready to help
in a few seconds. I do hope our feedback will help your decision-making process.

To whom who might consider a one-stop solution for creating shipping labels:

We've started using ShippyPro around 2 months ago. We've been struggling to find a one-stop solution for creating shipping labels from multiple carriers. We've tried numerous apps, but all of them lacked either one carrier that we're using extensively or didn't support creating labels outside of EU. A majority of one-stop shipping label software companies are located in US, that was also a minus because we couldn't contact them with our issues and it took a very long time to get a reply from other solutions.

ShippyPro is very flexible when it comes to fixes and personalizing their service for your company's needs. Till now the best feature they have is the bulk label creation. It doesn't matter if you have 1 order or 150 orders, you are able to create labels for all of them at the same time without any worries that there will be errors along the way. If there are any errors their customer service is spot on. I've been in daily contact with Simon and Marco, they have helped me out multiple times with different requests from our side. It is great to see that somebody has created a functional and well maintained one-stop label generator.

Their solution also offers different various services from receiving feedback, tracking orders, sending invoices, notifying the customer and more. It is important to understand that you don't have to use all of these functions that's what makes ShippyPro great. You are able to choose what works for you and your company and incorporate that into your daily routine.

As the company is still constantly improving their platform it is crucial to understand that every new customer can chip in and help to develop the application.

ShippyPro is the only one on the market who is offering such an extensive list of carriers and web integrations.

Hope this will help your decision-making process.

Sincerely, Taniel

L'APP è buona e funziona bene, ha qualche bug che ho segnalato ma l'implementazione sembra lenta. In ogni caso fa risparmiare tempo e se si hanno più canali di vendita è molto comodo perchè crea gli ordini e aggiorna i tracking. Unico neo il prezzo, troppo costoso per un numero cosi esiguo di spedizioni, inoltre ci vorrebbe una soglia intermedia tra le 30 e le 250 spedizione mese - io farei a 14,99€/mese il limite delle 120 spedizioni cosi da sfruttare al massimo il potenziale senza essere penalizzati eccessivamente

This app was exactly what i was looking for but i was disappointed to find although it advertised the couriers i needed (parcelforce & DPD Local) it didn't suport them very well. After many issues the team at shippypro have added or updated everything i need to use the app succesfully- it's saves a ton of time processing orders, updates them all with the tracking info- a job that used to take hours per week can be done in a few minutes. It's a life saver! The team are fantastic, despite all the problems i raised they worked through each one for me, always replied promptly and kept me updated throughout. Would definitely recommend.

OK so, third update to the review......

The first review was 1 star as we had no technical support and arranged meetings with ShippyPro, which they failed to attend and have admitted this in emails. They only reached out to me once I'd posted a 1 star review!

The second review was 4 stars for the reasons below.....

After a bumpy start, the support has been very good and on point.

I've not given it 5 stars as we use UPS, DPD & Royal Mail for shipping. UPS is great as we only have to input our account details and it automatically pulls over all the rates, which is great, works as advertised.

DPD on the other hand, we have to input all the different rates for weights and zones for the whole world! This is going to take at least a few full days of data entry to accomplish and not a pleasant job. We haven't done this yet so, cannot use all the functions of the app. Will update when we've done so.

Royal Mail does not work at all. Support have said that they are in negotiations with Royal Mail at the moment, but they really shouldn't advertise that the app uses them if it cannot.

The UI is easy to navigate and reasonably intuitive to pick up. We only wanted an app like this to instantly provide customers with tracking numbers as soon as their order is fulfilled. This alone will save us between one and two hours a day!

Will update once we've got all the feeds up and running used it for a couple of months.....

Third review....

So, I ended up deciding to give ShippyPro a shot and went ahead and bought a monthly plan, wish I hadn't for the following reasons.....

I needed to input all the DPD rates manually. This meant setting up around an extra 30 couriers, even though they were all DPD, one for every different rate. The problem is that to be able to add more than one courier you have to purchase their monthly or annual scheme. I went ahead and did this so I could enter all the extra DPD rates. I then fell ill and did not get to complete the task. I then went to enter all the details two weeks later and found I couldn't any more! Turns out you have to purchase your units (one unit is one shipping label etc) in advance, but if you don't use them that month you lose them, they do not carry over! This means any that you have purchased and not used, you lose. This model is totally flawed as you have to buy more than you think you might need depending on sales. You're always going to have surplus that you've paid for, but not used so, you're losing money every month.

I complained about this and they said they would carry it over for one month for me, but were quite emphatic in saying this will never happen again.

And still no Royal Mail even though they're still advertising as usable on their platform! I wonder how many others don't actually work either.

I've now deleted the app and chalked up the lose of money up to experience.

Sorry, but I cannot recommend this app at all.....

This app saved a lot of time in handling the orders efficiently.
Our shipping's processes have been improved significantly.
Strongly recommended.

Esta aplicación nos facilita enormemente el trabajo de impresión de las etiquetas de los pedidos y el posterior seguimiento de los envíos. Además dispone de equipo de soporte muy rápido para la resolución de las dudas.

There are many good features about the app in terms of automating my shipping label printing, however, their customer service is not very responsive. Also, they time stamp all their emails with the EU date format which has been very confusing for my American customers. They definitely need to fix this issue.

This app has taken a load off our company. It is intuitive and easy to install and setup. The price is relatively fair compared to the time it saves us.

Highly recommended.