Shiprocket Engage ‑ Reduce RTO

Very poor support experience. The team is unable to handle customers professionally.

My account manager, Komal, handled the issue irresponsibly and kept shifting all the blame to the tech team instead of doing her part. There was no ownership, no proper follow-up, and no solution.

Overall support quality is disappointing. I would rather go with smaller companies like 11za that actually value customer service. even the reactivation process becomes hurdle, team confirm that my account is reactivated, after 6-7 hrs, its still deactivated.

Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.

Great app for indian market to reduce RTO with whatsapp comms to buyers and get buyer intelligence. we were able to create a good buyer experience and also some impact on RTO, very less manual calling now required