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LISTEN TO THIS DTC BRANDS!!
I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'.
I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.
Dear Seller! Please accept our apologies for the unpleasant experience. As confirmed by the account manager, your concern was addressed and resolved. We tried reaching you on your registered number, however, we could not connect. Kindly help us with your alternate number via ticket id 9997321 so that we can speak with you.
~ Team Shiprocket
Shiprocket makes e-commerce shipping super easy! Affordable rates, seamless integrations, and live tracking keep things smooth. A few delays here and there, but overall, it’s a must-have for hassle-free shipping.
I had an issue with one of my packages, and I’m really impressed with how quickly and efficiently the Shiprocket team helped resolve it. Their customer service is outstanding—helpful, eager, and attentive to solving problems. I’m really grateful for their support throughout the process. Shiprocket continues to provide excellent service, and I highly recommend them for anyone looking for a reliable and responsive shipping solution!
Dear Seller! We are sorry for the inconvenience that is caused. As we discussed, we have sent you an email with the details, kindly check. ~ Team Shiprocket
i would not give even 1 star if i could. Worst platform. I am receiving weight discrepancies for all the shipments since November. I have been shipping the same products in the same package since September and now suddenly there is a weight issue. They have mentioned wrong dimensions and weight and charged me for this. They have even disregarded all the raised disputes. Only a few of them were accepted, for which i have not received any refund yet. I am switching the platform now. The customer care is also not helpful at all.
Dear Seller,
We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. As we discussed, the weight disputes have been resolved in your favor. Further, we are waiting for the AWB numbers of the shipments you have mentioned on the call via ticket id 9751235. Kindly share the same.
~ Team Shiprocket
Shiprocket is not for eCommerce Startups, as in the name of automation they will fleece you of, by charging overweight charges. Knowing the product only weigh 600gms, in the name of automation by courier partners they will overcharge you make money in hand with courier partners. No one will support you in fighting it out for you/startup. Go direct with courier companies.
It is now 5 months now in June 2025, still no resolution provided. COD amount is also not remitted.
We moved to another Delivery partner for last 4 months.
Dear Seller,
We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. Please allow us to connect with you and provide you with a resolution to your concerns. Rest assured, the account manager will be connecting with you soon with an update in this regard.
~ Team Shiprocket
We have been using shiprocket for the last almost 4 years. Their rates are economical and user interface is also very easy.
The support team has always been very helpful . Would recommend to all startups to choose shiprocket
The Shiprocket integration with Shopify has been incredibly helpful in streamlining our shipping process. The ease of managing orders and tracking shipments has saved us a lot of time. The platform’s automated features and wide courier options are highly appreciated.
We look forward to seeing more features and updates in the future!
As a growing e-commerce business, Shiprocket has been a game-changer for us. The platform integrates smoothly with Shopify, making it super easy to manage orders and shipments. We love having access to multiple courier options, allowing us to choose the best, most cost-effective service for each order. The real-time tracking is a big plus – it keeps our customers informed and helps us stay on top of deliveries. Plus, their COD service has been a huge help. Overall, Shiprocket has saved us time, money, and a lot of headaches. Highly recommend it to any business looking to simplify shipping and improve their logistics!
We've been delighted with Shiprocket's impact on our Shopify store. By providing real-time tracking, efficient COD remittance, and excellent customer support, they've helped us deliver a superior customer experience. The platform's ease of use and multiple courier options have made order fulfillment a breeze.
Shiprocket has been instrumental in transforming our order fulfillment game. Their platform is intuitive and the customer support is top-notch. We've scaled efficiently with their streamlined logistics. Kudos to the team for helping brands like ours deliver not just products, but experiences. Highly recommend!
