Shiprocket: eCommerce Shipping

We’ve had a good experience using Shiprocket for our Shopify store. Their pickup scheduling is reliable, and delivery coordination is handled efficiently across locations. The team ensures timely pickups and smooth handovers to couriers, which helps us maintain consistent dispatch timelines. Overall, Shiprocket has been a dependable logistics partner for managing our order fulfillment and deliveries.

My experience with Shiprocket has been excellent so far. The platform is smooth, reliable, and makes order management and shipping very easy. What truly stands out is the support —I have great assistance from Nagraj, our point of contact, who is always responsive, knowledgeable, and quick to resolve any queries. Overall, a great shipping partner with strong customer support. Highly recommended!

Shiprocket has been an amazing platform for handling our shipments smoothly and efficiently.
The interface is user friendly, tracking is accurate, and delivery timelines are reliable. Furthermore, the support team is responsive and always ready to help.
We have been using Shiprocket for quite some time now, and it has truly made our logistics and shipping processes hassle free.

Consistently late deliveries. My customers think I'm scamming them because Shiprocket's delivery date/status doesn't update properly. Recently, it took them 4 days to deliver within the same city. Save yourself all the frustration and never choose Shiprocket.

Shiprocket's shipping rates are too high.

Surface shipping options are not available.

The ticket was closed without a resolution.

We have been using Shiprocket for our shipping operations, but our experience has been extremely disappointing and financially damaging.

There are **serious issues with weight discrepancy charges**. The invoiced weight shown on shipments is often **less**, but a **higher amount is deducted from the wallet**, which clearly does not match the invoice or actual package weight. Despite using standard, verified packaging, repeated and unjustified weight disputes are raised.

Additionally, we have faced **unfair wallet deductions**, lack of transparent billing, and **no clear justification or resolution** even after raising multiple tickets.

RTO losses are another major concern. Many shipments are marked as **attempted or customer refused without any real delivery attempt**, leading to unnecessary returns, higher costs, and loss of trust with customers. These RTOs directly impact seller profitability, and there is no accountability at courier level.

Overall, this feels like a **systematic issue** rather than isolated cases. The lack of transparency, incorrect deductions, and repeated RTO losses make it very hard for a seller to rely on Shiprocket as a logistics partner.

We strongly advise other sellers to **monitor wallet deductions, weight disputes, and invoices very carefully** before scaling with this platform.

Very poor delivery service.
3 delivery attempts were marked failed, but no call was received by the customer even once.
Still the reason shows “Customer refused”, which is completely incorrect.
Such false updates are unacceptable and harm seller and customer trust.

The app is not qualified for customer receiving live delivery rates in checkout. It only syncs orders to Shiprocket account.

We’ve been using Shiprocket for our shipments, and the service has dropped sharply. Deliveries are being marked as “attempted” when no one even visits the address. Prepaid orders are stuck in hubs for days with no real updates. On top of that, we’re now seeing fake weight disputes being raised, even for products with standard, verified packaging. It feels like a systematic issue meant to charge extra without justification.

We’ve sent emails, raised tickets, and called support multiple times. The responses are copy-paste statements that don’t solve anything.

Instead of simplifying logistics, Shiprocket has turned into a constant source of delays and unnecessary charges. We’re now actively looking for a more reliable courier partner who values transparency and timely delivery.

One of the worst app to use for shipping. They take 15 days to deliver the products & support is 3rd class. The POC is of no use. No response to calls & messages. And ticket gets closed automatically. Took 15 days for them to deliver an order within the city of Bangalore. And one more order is still in transit even after 15 days. And we have to refund to our customers, which is loss of material and trust.