Shiprocket: eCommerce Shipping

Worst support shiprocket has. I created an account on shiprocket and started placing orders, but COD money was not coming to us. We checked and found Invalid bank. It was not clear that what is invalid. Talked to customer care and they said your bank refused to accept money, but bank was saying there was no request came to them. We asked for rejection proof from shiprocket but they denied giving. Then one of the customer care guy asked me to change bank details. I tried that also, but it was saying bank details are not matching with KYC details. There is no option coming to change KYC details. My money is stuck since last 15 days and nobody is helping us.

We use shiprocket for almost all our shipping needs. The automated integration with Shopify makes using it just seamless. Also like them for their lower that usual shipping charges.

My courier is delayed by more than 14 days which had an original delivery timeline of 4 days. What other words should i use to explain the amazingingly HOPELESS SERVICE.

App and service is really good. Only problem is the communication regarding services available under each plan, Always get things in written, their team tell you something and then deliver something else. Service is good, so you want to stick to them despite the blunder in commitments made.

We had a fairly difficult start with Shiprocket. The Shopify orders would automatically sync. But arranging for pickups on time, packages being randomly made RTO and unfair weight discrepancy charges had almost made us stop using the platform. Our requests to Shiprocket support would take a long time to get a human response.

However, in the last couple of months. We were assigned a dedicated account manager (Gurjot Bhela) and things seem to have become better. In spite of lockdowns across several states, Gurjot has been been there to help and support us and always does more than what his job requires him to do, be it helping out on holidays or late at nights. This has helped us streamline our operations.

Still, there is always room for improvement, especially with the Shopify Panel. Allowing splitting of shipments for orders created from Shopify, automatically integrating Shopify Warehouses with Shiprocket Pickup locations, having default values set for shipment dimensions, inheriting changes made on Shopify orders into the Shiprocket panel to name a few.

That being said, it is a good tool when you handle a large shipment volume like us. I recommend them for a mid to large sized company.

App is ok-speed is bit slow. A/c. mgr Sarika n Priyanka is nice, assistive, polite, works on time..

Lets hope for the best. Now, I have started using Shiprocket and It a good shipping partner for MSME

We opened a new account with Shiprocket. And arranged pickup for our first shipment. It has been 5 days and no one came for pickup. We have escalated this multiple times and we get all assurances of pickup from the support but absolutely nothing happened. Everyday we are told that pickup will be done today but the pickup is still pending. If this is the experience in our first shipment i wonder how we will continue with shiprocket. Very bad service and worst support ever. Shopify please remove this app from your app store.

Worst company ever exist on the earth. They will just steal your money. My issue is not resolved completely. To let you know that I received the wrong product in RTO and didn’t receive a refund for my original product. Shiprocket team is refusing to refund my money for my original product. WORST COMPANY HAVING THIRD-CLASS SUPPORT. I WOULD NEVER EVER RECOMMEND SHIPROCKET.

Worst experience in Delivery & Shipping through shiprocket. I will personally never recommend anybody to add or connect app of shiprocket on shopify. The courier will be lying in your office for days and they (Shiprocket) don't even bother to check if the parcel is taken from your office or dropped to the proper client address.