Shiprocket: eCommerce Shipping

I so wish I could share the long screenshot of my package history to educate everyone how pathetic is the service of shiprocket.
I have been using shiprocket for my dispatches for 2 years now and have been facing small ignorable issues but then, there was one parcel that was dispatched and even after 20 days, the parcel could not be delivered. The shiprocket team is highly incapable of doing anything regarding your parcel. Either you work hard and call the courier company directly and plead them to deliver or else wish yourself all the best. After making 10 calls in 15 days to the shiprocket customer care, the customer care executive finally agreed to make me talk to Mr. Munir, the so called senior. I thought of him to be a responsible guy as he assured me the delivery in next 24-48 hours but now it has been 5 days to his commitment and yet nothing has happened. In the end, it is my customer who is going to blame me and the brand. I suggest all the companies working with or thinking to start with shiprocket to NOT WORK WITH THEM. These guys are good for nothing. I am now switching to a different courier provider and it is a lesson I have learnt. It is not a fake remark, to prove this I am sharing the package details, AWB no. of Fedex 281971954593. I shipped this parcel through shiprocket and it has been 25 days since the dispatch and no concrete response has been received from shiprocket.

excellent Shipping App - Gaurav Chawla provides us good support and we are happy with Shiprocket services

Having a Wonderful experience selling our products via shiprocket as it provides reasonable courier rates, multiple courier options and many more benefits. Also Very Supportive key account manager M/s. himanchali rai who solves our queries without any delay.

We ave been working with Shiprocket since 2017. These guys have been amazing with respect to their service. Special shout-out to Mr Mohammed Azarduin who helped us with a key international shipment issue.

excellent services by shiprocket. We are running our platform only with the excellent services from shiprocket.,

very good courier aggregator, providing low cost shipments.
my account manager is - narendra verma, who is very good at providing all assistance.

The integration works flawlessly, thanks to constant support from our dedicated account manager Mr. Rana, any issues are dealt with swiftly.

We have been receiving good support from Vikalp, Guarav & Abhinav. We are looking forward to scale our business with shiprocket.

We have been using their services since 8 Months and overall the service is good. Sometimes the shipments gets delayed or fake attempts are marked however we think its courier companies not shiprocket.

Have been using Shiprocket since one year and also use it with my Shopify store. It's easy, smooth and makes my job easier ! Have recommended it to so many friends who run small businesses ! Call center support is also timely and helpful !