Shiprocket: eCommerce Shipping

I've been using Shiprocket for the past one year, and the experience has been truly seamless and efficient. The platform has simplified my order fulfillment process and made shipping across regions smooth and hassle-free. A special mention to my account manager, Rajesh Rana, who has been incredibly supportive throughout. His prompt responses, professional approach, and deep understanding of the platform have helped me resolve issues quickly and optimize my operations. Really appreciate the consistent support from both Rajesh and the Shiprocket team. Highly recommended!

Issue Resolved – Appreciate the Support, Hoping for Consistency

I had faced an issue with overweight shipment charges, even after providing clear proof of the actual weight and dimensions. But I appreciate that Shiprocket’s team contacted me directly, investigated, and fully refunded the excess amount. Their support was responsive and handled the situation professionally.

I've been using Shiprocket for a while now, and I must say it has completely streamlined my shipping and order fulfillment process. The platform is user-friendly, and the integration with multiple courier partners gives me flexibility and cost-effective options for delivering products across India.

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics.

Our KAM Jagriti and overall Shiprocket support are helpful.

I’ve been working with Shiprocket for 3 years, and they’ve made shipping completely hassle free for me. A big thanks to my RM, Ravi, who has always been kind, patient, and quick in resolving my issues. My journey with Shiprocket has been truly smooth and easy.

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics.

Our KAM Jagriti and overall Shiprocket support are helpful.

This is the worst shipping company you could think of, it will ruin your business reputation and will make you pull your hair because they wont solve anything. Plus Fraudulent fake access weight charges you will keep on seeing on your bill and you wont be able to anything about that. Plus you will see TDS charges on your wallets in lacs that will take months for them to resolve and you will have to keep recharging their wallet.

Shiprocket has been a game-changer for my business.

The platform makes shipping super easy – from generating labels to tracking every order in real time.
Their courier partner network is wide, so I always get the best rates and fastest delivery options.
COD + prepaid management is smooth, and settlements are on time.
The dashboard is simple, clear, and packed with features that save a lot of time.

I’ve been able to deliver thousands of orders all over India without hassle, and customer satisfaction has improved because of timely deliveries. Their support team is also quick to respond whenever needed.

Highly recommended for anyone running an e-commerce or D2C brand!

If you want to save your eCommerce business, don't use Shiprocket as your shipping partner. I can give you 10 reasons for this advice:

1. Unqualified/unprofessional support staff.

2. Fake weight discrepancies - They steal money from your wallet without giving you any proof of weight discrepancies. They can even create weight dispute 2 months later of your shipment delivery.

3. Label tampering at the hubs. They full support their delivery staff even knowing that the parcels are being theft in their hubs.

4. FAKE delivery attempts. Even when the customers say that no one called about the delivery, their delivery boys reports that the customer was not available at the delivery address. Shiprocket fully supports these liar delivery boys.

5. Support tickets will be closed without adding any comments or answers.

6. No responsibility of lost and damaged shipments.

7. COD remittance will be pending for months and no one will respond on your tickets for it.

8. Support team plays ball-passing game when you are in trouble to deliver your shipments on time.

9. If you have breakable items in your shipment and it's returning back to you, only by the grace of god it can return to you unbroken. In 90% cases it will be broken.

10. It's not possible to get any claim for your lost or damaged shipments.

There are a few more but if you are a wise eCommerce business owner the above are sufficient to avoid Shiprocket!!

We have used them for 5-6 months and finally said goodbye to them now.

Working with Shiprocket has been an excellent experience. Their platform provides full support for small businesses like ours, making shipping and logistics simple and efficient. The team is reliable, responsive, and always ready to help whenever needed. Shiprocket truly makes growth easier for small businesses. Highly recommended