Shiprocket: eCommerce Shipping

No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!

useless support system.. wanted to deleted my account but they have neither deleted the previous one neither my account or phone number is available to create a new one. support system is a complete misguide.

Gurjot Bhela- Account Manager- Whenever we need support we contact our Account Manager Mr. Bhela and he is always there to help. Thanks for providing such a good customer service experience.

Worst experience ever ...no proper customer support...iam trying to reach from a week and i have not got any help from the team...all the call center staff are not responding to the problem we have ....i wish i hadent choose this shopper

Worst app ever.......Firstly I thought 3.3 stars on the shopify app store is very less for app like Shiprocket. But when I started using it, 3.3 stars are way higher for such a worst app and service. They deserve 0.5 stars for their service and the whole system. They don't have any control over shipments. Don't take any immediate action. Very very bad experience with NDR and RTO. I would suggest using Nimbus post instead of shiprocket. They have very good service and control over shipments.

I should be on Shopify SaaS plan, there should be no charges but I received an unpaid bill today ..thats disappointing. On the other hand, their customer support is very unprofessional ..they just told me to pay the bill again and again like a robot ..Not explaining where the bill came from either. There were lots of RTO and NDR issues recently, for those ..I requested call back regarding RTO multiple times (delivery was never attempted according to customer's response), unfortunately Shiprocket team ignored, those issues are still unresolved but they marked as resolved. I will be switching to another courier aggregator very soon.

updated review..
we are working with SR from 3 years, but nowadays their tech support is very poor.
we are in update from 3 months for API service issue and team is not that much sound to clear the issue, even after clear information and screentshot they are not able to resolve very basic issues,

their API is also really very poor.
which even don't have webook for order updation event.
due to which you need to fetch all the records updated by 1 day

FOR BILLING
you need to take followup for declared LOST and credits or else you need to forgot that amount. even after taking number of followup you may get credit at 2-3 months.
support team, billing team, and tech team all team not taking time to read seller words and to act as per that.

it looks like other companies will take place instead of SR for us in short time
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OLD Review
Best in class services among all other , KEM - Mr.Gurjot Bhela , is always ready to help and try every single solutions that can be done to solve our issue, Also need to add some more features to the panel and Keep Supporting.
Upper management needs to be precise to solve the issue and revert on the appropriate feedback

The customer care services are extremely disappointing. They really tortured me for every little query. They are disloyal and unethical. They will never call you back. They will never revert back with solutions. They'll leave you helpless. They are not at all systematic. Best way to waste time and energy, please contact "Shiprocket"

SHIPROCKET IS THE MOST PATHETIC APP. THEY MESSED UP DELIVERY FOR OUR FIRST ORDER AND DONT HAVE CLUE ABOUT ANYTHING. CUSTOMER SUPPORT IS THE MOST USELESS. IF YOU WANT TO SAVE YOUR BUSINESS AND AVOID BAD CUSTOMER EXPERIENCE PLEASE PLEASE PLEASE PLEASE DO NOT USE THIS APP....

Thanks for fixing the issue. Thanks to Deepak for taking time to get it sorted out with the tech team. Looking forward to use this to the fullest. Thanks