Shiprocket: eCommerce Shipping

Arbitrary Backend Penalties & Negative Wallet Balance Following Account Manager Intervention.

Beware of Retaliatory / Arbitrary Backend Deductions & Hidden Micro-Fees

Using the Shiprocket plugin on Shopify resulted in an unexpected account deficit. After speaking with an Account Manager regarding unexplained Delivery Boost Charges, backend adjustments were made, triggering a massive wave of retroactive weight penalty debits across our account.

Our wallet went from a healthy positive balance straight to -₹11,293.53 negative due to 74 arbitrary excess weight deductions applied in bulk between October 1 and October 8, 2026.

Key Issues & Statistics (Verified from Account Ledger Data):

Sudden Excess Weight Charges: Shiprocket debited ₹12,472.99 in excess weight penalties (51 Forward Excess Weight Charges totaling -₹8,431.19 and 23 RTO Excess Weight Charges totaling -₹4,041.80).

Wallet Exhaustion: Despite topping up ₹21,103.60 in manual wallet recharges over a 30-day period, the entire wallet was wiped out and forced into a -₹11,293.53 deficit.

Automated Micro-Deductions: Without explicit merchant opt-in, Shiprocket continually auto-debited micro-fees across 266 separate line items:

168 RTO Prediction charges (Low/High/Very High RTO prediction fees): -₹683.92

29 Fastrr integration deductions: -₹972.67

64 WhatsApp communication charges: -₹377.60

30 Delivery Boost & Brand Boost charges: -₹249.77

8 Payment Convenience fees: -₹103.60

The timing of these bulk weight penalty charges right after questioning Account Manager fees raises severe concerns regarding transparency and billing fairness. Merchants should audit their ledger files line-by-line and monitor backend adjustments closely.

THINK TWICE BEFORE INSTALLING SHIPROCKET — SELLERS, PLEASE READ THIS.

This is not just about one bad experience. What makes this even more frustrating is seeing other users and sellers complaining about similar issues, especially around pickups, support, delays, and getting proper resolutions.

My own experience with Shiprocket has been extremely disappointing. Shipments don't get picked up when they're supposed to, and then the seller is left chasing customer support for answers. Meanwhile, our customers don't care whose fault it is — they blame the seller.

And that's the biggest problem.

A shipping platform is supposed to make a seller's life easier. Instead, when basic pickup and support issues happen repeatedly, the seller ends up paying the price with unhappy customers and damage to their reputation.

To everyone considering installing Shiprocket: don't just look at the advertisements and promises. Read genuine reviews and see what other merchants are saying about their actual experiences. If you're seeing multiple users reporting similar problems, that's something you should seriously consider before trusting your business shipments to the platform.

Saahil Goel and the entire leadership team have had plenty of time to build a reliable shipping experience. At this stage, sellers shouldn't have to keep dealing with the same basic problems.

How many times does a seller have to chase a shipping company just to get a shipment picked up?

Shopify should also seriously review the apps available to its merchants. Sellers need reliable tools, not platforms that leave them struggling to resolve basic operational issues.

I personally DO NOT RECOMMEND SHIPROCKET based on my experience.

If you're a seller thinking about installing it, do your research first. Check the reviews. Talk to other merchants. Don't risk your customer experience without understanding what you're getting into.

This is my genuine experience, and unfortunately, I'm not the only user I've seen raising concerns about these kinds of issues.

Extremely disappointed. Poor experience. Would not recommend.

**Think twice before trusting Shiprocket with your business shipments.**

Two parcels dispatched on **13 July 2026** (**AWB 8324747457797 & 8326067331540**) remain unresolved after months of follow-ups.

We were initially promised RTO/refund after 30 days. Nothing happened. After a new AM took over, one shipment was marked RTO while the other remains stuck with no proper last-mile AWB or meaningful update.

Every follow-up turns into the same cycle: **“Send AWB.”** Then silence or “investigation is ongoing.”

Meanwhile, the AM has plenty of time to ask for **more business**, but apparently not enough time to resolve existing lost shipments.

This is not how a logistics partner should treat merchants.

**Extremely disappointed.**

1. 40% parcels face FAKE DELIVERY ATTEMPTS
2. 20% parcels are RTO'ed without any delivery attempt
3. 80% RTO parcels are delivered with FAKE cheap 20-50rs products inside them
4. Charges premium rates for bullshit services
5. Customer support is useless as they are NOT interested to listen to you. Even if you provide 100 proofs, shiprocket never listens you

My experience with Shiprocket has been extremely disappointing. Despite making countless calls and sending multiple emails, I have received virtually no resolution to my issues. Pickup requests are rarely completed on time, making it impossible to maintain reliable service for my customers.

The customer support team appears to have little understanding of the problems and is unable to provide effective solutions. Every shipment feels stressful because there is no confidence that it will be handled properly.

What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery. This has caused unnecessary losses and has damaged my relationship with my customers.

I strongly advise businesses to think twice before choosing Shiprocket. If your business depends on timely deliveries and customer satisfaction, relying on this service could seriously harm your reputation and customer base.

The customer support is a lie - there is a "button" that says "Call us" and it's not a button it's a span!!!! Liars, liars, liars.

Second, the delivery was supposed to pick up our goods at 4PM. Never showed up. Client upset. Shiprocket doesn't care.

Also, read all the 5 star reviews... they're all FAKE.

PS: It's been 10 days. The delivery has not yet reached the location, and shiprocket doesn't do ANYTHING!

I hate this app.

I purchased the Business Plan on July 16, 2026, but unfortunately, it has not been helpful.

The charges are very high, and there is a significant difference between the advertised rate card and the actual prices I was charged. I expected better pricing and additional benefits with the Business Plan, but I haven't received any meaningful support or reduced shipping rates.

Overall, I am disappointed with the value of this plan and do not feel it justifies its cost.

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Updating my review to 3.8 stars.

Shiprocket, especially @Shiprocket entire customer support team, followed up and responded regarding the invalid discrepancy. I appreciate their efforts, responsiveness, and communication.

For now, I’ll wait to see how things improve under the Business Plan, particularly concerning the remaining issues. If the service continues to improve and the pending concerns are resolved, I’ll be happy to update my rating further.

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The app's customer support is good and responsive. However, the shipping charges are extremely high. They are taking both forward and reverse shipping charges on all shipments. We have delivered approximately 18 orders, and Shiprocket has charged both forward and return shipping charges on every shipment.

Additionally, there is a very wrong discrepancy policy with Shiprocket and its courier partners. They are charging around ₹200 for shipping as well as ₹359 for discrepancy charges. Our product selling price was only ₹599, but Shiprocket took nearly ₹560 in total charges.

Another major issue is that 2 of our products were lost by Shiprocket/courier partners during transit. For the lost products, they refunded only around 40% of the selling price, and that too was credited to the Shiprocket wallet instead of our bank account.

We cannot properly use or withdraw the wallet balance because discrepancy charges continuously make the wallet balance negative. Whenever any refund or compensation amount is credited, it gets adjusted against the negative balance instead of being paid to us. They recover the negative amount first and then credit the remaining balance.

Overall, there are too many charges, unfair discrepancy penalties, poor compensation for lost shipments, and non-transparent wallet settlement practices.

Based on our experience, we do not recommend this app. Sellers should carefully review all shipping charges, discrepancy policies, and compensation terms before using this platform.

The support team reached out and resolved my concern. Special thanks to Dev for being responsive, professional, and genuinely helpful throughout the process. Appreciate the support!

Good Customer Support Team, quick responses and fast resolution of issues.

no order is reflecting ..very disappointed