Shiprocket: eCommerce Shipping

Shiprocket has been easy to use the user interface is excellent. Support has always been extremely responsive. Especially our account manager Varun he is there to help us always and solve the queries evertime. Thank you

Shiprocket is a great courier aggregator and have been helpful especially in the lockdown. Our contact in Shiprocket Sarika has been extremely helpful in keeping us operational during these tough conditions.

But I am changing my rating now due to their unreasonable process of weight disputes. Falsely charging a 200 gm packet as 1.5 Kgs and then putting the onus on us to disprove this ridiculous claim. The process of claim also makes no sense. Every month they are taking away few thousand rs of our COD payment. Its almost like a scam. The courier partners should give proof that our weights are wrong but instead they expect us to employ one person full time to sit and dispute these ridiculously false claims.

ShipRocket is good and is quite supportive despite the fact we were in a lockdown. Sarika has been very helpful. She not only supported us but even helped us understand the various aspects of the ShipRocket panel.

Completely satisfied.

hey team ship rocket,i m very happy and satisfied use your shipping services
and my account manager Sanjeev is very helping and always guiding me through the queries.
thank you

Simple user interface. Great for startups and a very dedicated support team for technical and other support. Very timely assistance from our R.M. Anuj Tripathi of Shiprocket.

I have been using the app since 2 years and it is by far the best logistics solution I have found so far. Special mention for my key account manager - Varun Narang who manages to find answers to our most pressing questions. Keep it up!

Gurjot Bhela is our new manager who has been assigned to us from the month of September.
The services provided are really good and efficient.
One feedback for Shiprocket is that if you are doing 5k-6k shipments monthly, it becomes really costly.

Great app, good support from account manager (Sanchit) . Great app, good support from account manager (Sanchit) .

Been using Shiprocket for over 2 years now amazing service hassle free and grate service. Our account manager MR. Aman Grover is also extremely helpful.

I wish the review section had the option to attach screenshots. I've been using this for 2 years now without a choice because of the one and only useful feature which is order syncing with shopify. None of the support tickets for the last 2 years have been resolved. They have a really irritating automated reply which will be sent and that'll be the only mail you'll receive from thier support team. All and when i say ALL i mean 100% of the orders that weren't delivered will have a POD report saying customers refused to collect the order when the same customer will be calling up your office and yelling at you that they haven't received the package. Next horrible thing : WEIGHT DESCRIPENCIES. I fulfil a minimum of 50 orders per day. I possibly cant take a photo of all the package one by one on a weighing scale and a photo consisting of dimensions before shipping it out but shiprocket has the audacity to charge you extra for all the shipments and reject your claims that you have been overcharged. Infact if you have a photo of one shipment they'll give you refund occasionally for only that shipment even if another order has the exact same item. ie. Shipping charge shown on panel : Rs.75, Shipment charge after weight discrepency : Rs.150, Initial price for 50 shipments per day : Rs.3750, Final Price you pay : Rs.7500). In my opinion Not worth it at all. If any app developer is seeing this. If you can provide just a little more trustworthy product, Please let me know. Even if there's a slightest chance to stop using shiprocket, I WILL! Please don't download this app. I'm saving you 1000s of dollars and your mental health which in my opinion is simply invaluable to lose for a few bucks! Hope this helps. Thank you.