Shiprocket: eCommerce Shipping

PATHETIC SERVICE- there is no option to create a ticket if the orders are not delivered or RTOed without even reaching out to the customer. Ticket cases go unanswered and damaged/broken/lost shipments are never paid for.

The so called escalation@shiprocket.com id does not receive emails and the "hold on" update on the review is again a FRAUD review with no action being taken.

I've been using Shiprocket for a while now, and unfortunately, I've consistently faced issues with missed pickups. After scheduling orders, no pickups occur, and there's a complete lack of communication from Shiprocket regarding the delays. This has happened on all orders, significantly impacting my ability to fulfill orders on time.

This lack of reliability is causing major problems for my business. Customers expect timely deliveries, and these missed pickups are leading to delays and frustration.

I would appreciate it if Shiprocket could address this issue and ensure consistent pickups are scheduled and communicated effectively.

USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020.

I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss.

I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened.

Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue

Worst service
Fake weight discrepancy,
I am selecting Air service and also fastest to give good service to our customer, but product not getting pickup even after several follow up and they always ask to wait till evening. And they don't have customer service after that. For fake weight discrepancy I am moving to consumer forum, even in Image provide by courier service provide our parcel clearly visible, size is smaller than 4*6 inch courier slip still they charging higher volumetric weight. waste of time being with ship rocket. I will also make reel for the same and post across social media and review for service.

Placed order Sr2950 with tracking 14326582656808 with shiprocket packaging on 6th of November not delivered yet.. Every day it shows out for delivery then says incomplete address I have ordered on this same address multiple times before.. No one has contacted me.. Either deliver my parcel or Cancel my order and refund me

you will get sucked in by the easy UI and an excellent presentation , then once your store starts growing and hits a mark of 200-300 shipments a month is when shiprocket fails you big time.
Worst customer service, poor grievance redressal times, account manager that will never answer your call, tickets that stay open for weeks, mails that dont get answered. i lost 60,000 worth of business due to poor response time from shiprocket. They even refuse to change the account manager.
Don't get lured. Go for a aggrigator that cares and bothers to respond.

We use Shiprocket for our D2C brand, and are very happy with them. We also use Shiprocket Engage, which is very useful in RTO reduction. Very amazing customer service - we had an integration issue and Palak, our customer rep, solved it very quickly.

Highly recommended!

The customer support team is always ready to assist, making our shipping experience hassle-free." The real-time tracking and timely updates have been invaluable in keeping our customers informed.

Pathetic app.
Shows low rates and then will charge 5 to 10 times the actual weight & dimensions.
Shipment images with dimensions & measured weights are also not accepted.
They will randomly charge any weight they like & there is no way to get the issue addressed.

Shiprocket is the best APP which is helping me in shipping all my Orders. I have been provided good support by my account manager Ankush Verma who is a handling the account from so long. I will recommend all my friends and relatives who are in E-commerce business to start shipping with Shiprocket