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From Day 1 with ShipTurtle we have been very satisfied with our experience. We have a unique selling platform which has required coding tweaks to improve or simplify functionality on our site. ShipTurtle has fulfilled all of our requests and also made recommendations on improvements in the future. We are currently in a soft launch of our shop and they have been timely in helping us with anything we need.
Thank you so much for your kind words! We're thrilled to be a part of your journey and glad to hear you're having a fantastic experience with Shipturtle. We're here for you every step of the way.
After many years of Excels and Python scripts, finally found an App which can solve really complex problems of hosting a Marketplace with multiple vendors. Shipturtle solves for my core issues of Order Splitting, Shipping and Invoicing with a really intuitive UI. It packs in a ton of other features like separate Vendor dashboards, Reconciliation, Payments and more.
Have installed and given up on many other apps in the past like Webkuls, Marketplace in a Box etc. This one seems to fit my requirements perfectly so far.
Excellent documentation and support. Was able to be up and running within a day.
Thank you so much team for your support and help. initially we definitely faced some problem but after support from hussain bhai and team its really helpful to me and my team to operate our business.
Thanks again for your support.
Thank you for your review!
this app is very helpful for us ..As we are marketplace our sellers are happy with dashboard and app is very easy to use. In mobile also we are able to book AWB..mulitple language feature is also very good...Team is very supportive....Happy with service. Thanks
Always happy to serve our clients.
For those who want to create a Marketplace on Shopify, we recommend using the Shipturtle app. There is a very good and fast service Stronger dev team. I am also using the shipturtle marketplace. It is also a strong and convenient platform for customization. All shipturtle dev team very helpful.
Thank you for your review Aung. It is great working with you.
We used shipturtle for 6 months with Enterprise plan and leaving it because their customer service is rubbish, they ask for money all the time, even for a demo, They will not show you how to process orders, how to do integration, they will say pay us our time is valuable. Their system has limitations but they don't check and ask us to make videos and send us. It was a bad experience overall working with stubborn people, We wasted our money and precious time but we had experience and that is what intending to share with you guys to take extra measures using this app. I dont think they deserve 1 start it should be -1.
Hi Wajid, as per our policy we give full onboarding demo and training to your team when you install the app and also support you on whatsapp chat so you can get answers to your queries easily within hours instead of replying to emails.
In your case, you hire new people and consultants on your team every 2 months and expect us to spend a few hours on call every month training them afresh. This is not possible for us since we have a lean team, and hence cost effective plans. We have actually gone out of our way to do the demo not once, but thrice with you.
All our features are extensively documented on our website, and your team can easily go through them to understand. In case something doesn't work specifically, we are always around to help.
I believe you would not be using the app for the last 6 months if you were not given complete support till date.
There is an expectation mismatch, if you expect someone to spend 1 day training your team each month, its not possible with our standard plans.
Great Support by Mannan, Nisarg and their team.
I'm absolutely thrilled with this multivendor app! As a business owner, I was looking for a platform that could streamline my operations and make it easier to manage my vendors. This app has exceeded my expectations in every way.
The shipping integration feature is a game-changer—it's so seamless to set up and manage shipping options for my vendors. And the WhatsApp integration is brilliant! I can easily notify my vendors about orders and updates, which has significantly reduced communication errors.
I also love how easy it is to add commissions and set vendor-wise commission rates. It's incredibly flexible and allows me to customize the app to suit my business needs. Plus, having full control over vendors once they add their products to the app gives me peace of mind.
The app is incredibly user-friendly, even for those who aren't tech-savvy. I've had no issues navigating the interface, and my vendors have been able to easily add their products and manage their orders.
Compared to other multivendor apps I've tried, this one stands out from the rest. The features are top-notch, and the support must be great because I've had no issues whatsoever. I highly recommend this app to anyone looking to streamline their multivendor operations. It's a total winner!
Hello Lootfaat,
Sorry to hear about this experience.
We pride ourselves on our support and have a robust mechanism which includes -
1. tickets with 24-48 hours SLA
2. Video support at any time (you just need to book a call from the website)
3. Whatsapp support and website chat support with our team
We do not recommend calls since its often difficult to understand the problem on audio, and its much better to schedule a call on video - a slot is generally available within 4-8 hours during our business time.
As a business owner, we can understand that sometimes you may need immediate resolutions - but its difficult to make any changes on the app without clear requirements, development and testing.
This is true for any SaaS app and we try to provide clear timelines for any change or issue request from your side.
Ship Turtle is an excellent shipping integrator that truly simplifies logistics. Their platform easily connects with multiple carriers, offering competitive rates and robust tracking. The API is reliable and well-documented, making implementation smooth for developers. Highly recommended for businesses seeking an efficient, all-in-one shipping solution.
No.1 integration app
