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Podle hodnocení
They are always wonderful to work with and resolve our issues very quickly!
We truly appreciate your glowing feedback! 🌟 It’s always our goal to make things smooth and stress-free, and we’re so happy to hear we’ve been able to help quickly each time. 🚀
Sweetan | Client Services
Shogun
Experience with support has been helpful - working with Alex, Andre, and Sweetan. I generally receive a response fairly quickly. Sweetan has always been super helpful in being able to make the changes on my behalf, based on the information I've provided without me having to do them.
Thank you so much for the review! 🌟 We’re thrilled to hear Justine was able to help you with the new editor. We’ll be sure to pass along your kind words! 🙌
Sweetan | Client Services
Shogun
Thank you so much, Sweetan! Your support has been truly outstanding!!
Thank you so much for leaving us a review.
I am glad I could help. 😊 We're thrilled to hear that you had a great experience. If you ever need anything else, we're always here to help!
Sweetan | Client Services
Shogun
They helped solve my issue quickly. Thanks!
Hey there, thank you so much for sharing your feedback and leaving us a review. We are super glad to hear that we could help resolve the issue in a timely manner.
Please let us know if there is anything we can help with in the future. ❤️
Sweetan | Client Services
Shogun
Easy to use and they improved their app recently. The best part is their customer service is available to answer and help you with any of your concerns and questions. I am using this app for more than 2 years now.
Hi there, thank you for being with us for over two years — that truly means a lot! 😊
We’re so glad you’ve found the app easy to use and noticed the recent improvements. Our support team works hard to be there whenever you need us, and it's great to hear that’s made a difference. Thanks again for your continued support!
Please let us know if there is anything we can help you with.
Sweetan | Client Services
Shogun
Szybka odpowiedzieć w przypadku problemu
Thank you for your feedback! We're glad to hear our team was able to respond quickly when you needed help. We're always here if anything comes up! 🙌
Sweetan | Client Services
Shogun
The experts responded very promptly! Any questions can be answered in depth!The loading speed has also been optimized to a certain extent. Great!
Thank you so much for your kind words! 😊 We're thrilled to hear that our support team was able to assist you promptly and thoroughly. It's also great to know you're seeing improvements in loading speed — we're always working to optimize performance.
If you ever need anything else, we're just a message away! 🚀
Sweetan | Client Services
Shogun
we've been using the app for more than a year and the editor page are very easy to manage!
Thank you for your continued support! We're so glad to hear that you've been finding the editor easy to use after a year with us.
It’s great to know Shogun has been helping you manage your pages smoothly. If you ever need any assistance or have feedback, we're always here for you! 😊
Sweetan | Client Services
Shogun
Terrible!! Embedded codes on my entire website and my website is down for the whole day already.
Hi Fleur!
Thanks for leaving your feedback with us. We understand Shopify support has given the impression that the issue you were experiencing with your checkout is related to our app, and the code that we have in your theme.
That same code has been in your theme unchanged since December 2022, and the nature of the issue you are experiencing does not relate to any function Shogun touches on. We've offered to help perform some real troubleshooting and requested collaborator access to have a look and await your reply.
James
Shogun Support
Shogun has an amazing support team. Thank you, Sweetan. It really helps when a support is always responsive and do extra mile. It's an awesome experience for users who's starting to learn how the app works. Keep it up!
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our support team — and I truly appreciate the shoutout.
We’re always here to go the extra mile and make sure you have everything you need as you learn the app. Your kind words mean a lot — we’ll definitely keep it up! 😊
Sweetan | Client Services
Shogun
