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Shogun's customer service is second-to-none. I sent a request to get help with getting access to my account and got a response from James in (literally) five minutes. The app itself is amazing in allowing me to customize my shop theme however I'd like, but I really judge a product on how it handles error resolution and Shogun is exactly what you hope for when you've got a problem. They're responsive, have the answers to fix your problem, and get you back up and running with your day in minutes. I was incredibly impressed. Love Shogun!
Wow — thank you so much for this amazing feedback!
We’re thrilled to hear James was able to jump in so quickly and get you back up and running. It means a lot that you value both the product and the support experience — that’s exactly what we strive for!
We’re so grateful to have you with us and appreciate your kind words about Shogun!
Sweetan | Client Services
Shogun
We use Shogun on all of our Shopify sites as it helps us quickly spin up designs without wasting time struggling with limited theme design blocks or custom code. Support has been amazing, Andre and the team are always quick to respond to any questions that we have. So grateful for this app!
Hi there, thank you so much for the wonderful feedback! 😊
We’re thrilled to hear Shogun has been such a time-saver across your sites. I’ll make sure to share your kind words with Andre and the team.
We are super glad to know that we could help, and we’re grateful to have you with us!
Please let us know if there is anything else we can assist you with. ❤️
Sweetan | Client Services
Shogun
The support team is the diamond. Yeah the builder works, its UI is intuitive, there are built in AB capabilities, all the bells and whistles. However, online it all works until it doesn't. This is where the supports matters! Responsive and knowledgeable!
We were updating a theme and something broke. Mobile CSS issue. Within minutes the support identified the line that was giving us hardships in our theme. They saved us days in QAQC, development and helped us bring the new theme in front of our customers.
On Shopify the biggest cost is the opportunity cost! Thanks Sweetan! You are a Rockstar!
Hi there, we greatly appreciate you leaving us this feedback.
This absolutely made our day 🙌
We’re so glad that Shogun and our support team could help you move fast and save time; that’s exactly what we aim for! It was great to communicate with you. I am happy that I was able to help you. 😊
Thanks for trusting us and letting us be part of your Shopify journey!
Sweetan | Client Services
Shogun
I only installed this app hoping to find a way how I can use this app for our website but there is no trial to find out and you have to pay right away to use the app. However, on the back end the app installed various code to my theme without me using the app. As a result and because of their permissions to be able to change pages, some of my pages have been completely removed of text.
Uninstalling the app and will never use it again. Suggest PageFly app instead.
Hey there, Bart.
I am sorry to hear about the issues that have led to this 1 star review for our app.
I was looking at your account, and I have a few things that I would like to clarify.
1 - We offer 10 days of free trial on all our plans. When you select the trial, Shopify will proceed with the authorisation of the upcoming/recurring monthly charges. This happens when you select the plan to trial. That doesn't mean you will be charged right away. You can uninstall the app before the 10-day free trial period to cancel.
2 - Any app that is installed will add some code to the theme to ensure it functions correctly. The same happens with Shogun. When you install the app, Shogun adds minimal code to ensure you can create or edit pages. This is normal behavior. However, you can always remove the code using our detailed guide if you are not looking to use the app.
I see you imported 2 pages to us, and you will see the Shogun code in the theme.
3 - I am not able to locate any support conversation under your email address about these issues. Our team is more than happy to assist you if you have any doubts or questions. I see you refer to some of your pages having issues due to Shogun where the text is removed. If you could provide the example pages along with the screenshot of what text is removed, our team will be happy to check. BTW, I want to let you know that installing Shogun doesn't cause such issues, but we can only check when we have an example.
My colleague, Kevin, reached out to you via email to understand the issues further and help you, but I see the message hasn't been read and it has been 2 days.
We request you to please reply to that thread so that we can help you better.
Sweetan | Client Services
Shogun
Amazing support, Sweetan took the time to send me a video to help me understand the relationship between padding, maximum heights across different devices and other things that were/are very confusing for me. Using sections, the app has made a big difference to my home page as I do have limited options within my theme. So now the options are limitless.
Hi there, thank you so much for the wonderful review!
We're so happy to hear that the app has helped unlock more creative flexibility for your homepage. It was wonderful chatting with you, and I am happy I could help, and the video was useful. :)
If you ever have more questions or need a hand, we’re always here to support you.
Sweetan | Client Services
Shogun
It is very bad to use. After uninstalling it, it added a bunch of unnecessary template files to my website, which I cannot delete.
Hey there, Jason.
While we appreciate the feedback, I want to let you know that I found no support interaction about this. If you have any questions or doubts about the same our support team would have answered them and also guided you in the right direction for how to remove Shogun code.
Every app or a page builder app will require some additions to the theme in order for the app and the pages or the content to function. Shogun adds minimal files or code and that is to ensure your pages continue to work when the app is uninstalled, this is expected behavior. But, you can always follow the steps to remove the code without causing any issues.
As suggested, I don't see any support interaction from your end. You installed the app 6 days ago and uninstalled.
However, please feel free to write to us at support@getshogun.com or reply to my email and we can help guide you on how to remove the code from your store.
Thanks.
Sweetan | Client Services
Shogun
We've been using Shogun for our e-commerce projects, and it has been an absolute game-changer. The platform is incredibly user-friendly, making it easy to create high-quality, conversion-driven landing pages without requiring extensive coding knowledge.
One of the standout aspects of Shogun is its seamless integration with our store.
Additionally, their customer service is top-notch. Whenever we’ve had questions or needed assistance, their support team has been responsive, knowledgeable, and always ready to help.
If you're looking for a reliable, intuitive, and well-supported page builder for your e-commerce store, Shogun is an excellent choice!
Hi there, this means a lot to us. We appreciate you taking the time and leaving us a review. Your feedback helps us to improve the app and your overall experience.
We are happy to hear that Shogun has been an integral part of your e-commerce projects and that we have helped to create high-quality, conversion-driven landing pages.
Our support team strives to ensure you have a great experience with Shogun and we will be here to serve you again.
Thanks for your love, support, and recommendation. :)
Sweetan | Client Services
Shogun
The Shogun app has allowed us to add custom pages and sections to our website that are beyond the capabilities of the normal Shopify templates. Anytime we run into an issue or a question about how to use a certain feature of the app, the Shogun support team has been super responsive and helpful in walking us through to a resolution.
Hi there, Thanks for taking the time and leaving us a review.
We are glad to hear that Shogun has been helpful when it comes to enhancing your pages and your users' experience.
Our support team is always happy to help and we'll be here to assist you in the future as well.
Thanks for your support.
Sweetan | Client Services
Shogun
This is a fantastic page-building app. We have been using it for years. The app works perfectly, and the support team is very helpful in solving any issues that may arise. Highly recommend!
Hi there, Jordan
Thanks for sharing your feedback in the form of this review. We are extremely happy to hear that your experience with Shogun has been exceptional for so many years. I will be happy to share this with the entire support team.
Please note that we are always here to assist you. ❤️
Thanks for the honest recommendation. Let us know if you bump into any issues and we'll be happy to assist you. 😊
Sweetan | Client Services
Shogun
The customer service staff of shogund was very nice and responded in a timely manner, but the software often ran out, and the desired results could not be saved after many operations. Some of the saved content will also change, such as the size and background of the picture. Last but not least!! It is suggested that shogun's form collection function can be linked to shopify's backend customer list, so that we can easily collect customer email addresses!The running speed of the software really suggests some optimization!
Hi there, Vicky. Thanks for sharing your feedback in the form of this review.
While we are super happy to hear that our support team has been able to help you in a timely manner, we would like to hear more about the issues you referred to when it comes to not being able to achieve desired results and the operation not being saved.
Our form element doesn't save the customer email addresses in your Shopify list, but you can export and import the form data manually. However, our option to use Shopify sections on your pages allows that without an issue.
We'll be happy to get in touch and address these further to learn more and assist you.
Thanks.
Sweetan | Client Services
Shogun
